Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie D'Amico

West Bend,WI

Summary

I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a compassionate individual with a passion for helping people. Several years in customer care, office management in both a small and moderate sized offices. Fast paced at times, and in the down times-several self motivated projects get completed. I am team player who is eager to learn new skills, expand on my current skill set-and at the end of the day-be able to complete the task with ease. I am a dynamic professional proficient in documentation, scheduling, coordination of care with patients and their family or caretakers-and possess the ability to communicate effectively with all age groups. I am organized, dependable and have a willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Office Manager/Audiology Technician

Family Hearing Care, LLC
01.2014 - Current
  • Maintained up-to-date records of patient information, and progress using Sycle software.
  • Schedule and confirm daily appointments for both current and new patients.
  • Assist the audiologist with patient care coordination
  • Handle all walk in issues on the spot and repair hearing aid devices.
  • Call insurance companies to verify patient benefits, and obtain prior authorizations as needed
  • Collect and process all payments
  • Troubleshoot hearing aid issues over the phone with patients
  • Work with a diverse group of individuals both young and old who are hearing impaired.
  • Educate public on prevention of hearing loss and the benefit of hearing aid devices.
  • Educate clients about how to properly use, maintain and store devices.
  • Counseled patients and families on communication strategies and effects of hearing loss.
  • Greet patients daily both in and out of the office-and be proud to be helpful no matter where I am.

5th Grade Faith Formation Teacher

Holy Trinity-volunteer
08.2021 - Current
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Taught students subject-specific material, learning strategies, and social skills.
  • Built positive and trusting relationships with students involving faith in their daily lives.
  • Create lesson plans that are exciting and engaging for students.
  • Think outside of the box with lessons and be confident in the role that I have as a leader.
  • Maximize time weekly teaching curriculum and including a fun activity to accompany the lesson.

Veterinary Assistant

Parkdale Pet Care
10.2009 - 01.2014

Production Assistant

Epic Creative
07.2006 - 10.2009

Education

Bachelor of Arts - Public Relations

Cardinal Stritch University
Milwaukee, WI
05.2000

Skills

  • Patient Engagement
  • Critical Thinking
  • Complex Problem-Solving
  • Ability to multitask and work well under pressure
  • Customer Satisfaction
  • Quality Patient Care
  • Medical Records Management
  • Strong communication skills in a diverse setting
  • Maintain patient confidentiality through record keeping and communication
  • Proficient in word programs, graphic programs, audiology scheduling and creating mailers
  • Work with all insurances, filing claims, collecting and posting payments

Timeline

5th Grade Faith Formation Teacher

Holy Trinity-volunteer
08.2021 - Current

Office Manager/Audiology Technician

Family Hearing Care, LLC
01.2014 - Current

Veterinary Assistant

Parkdale Pet Care
10.2009 - 01.2014

Production Assistant

Epic Creative
07.2006 - 10.2009

Bachelor of Arts - Public Relations

Cardinal Stritch University
Stephanie D'Amico