Stephanie D'Andrea
West Haven,CT
Summary
To obtain a position that will benefit from my solid experience in client management and customer relationship building. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Associate & Dealer Liaison
AKDO Intertrade
02.2021 - Current
- Representative and Primary Contact for Tile Dealers and Fabricators in the US
- Printing and entering multiple Purchase Orders using the Sage Program
- Providing Order Confirmations with ship dates and cost of material
- Answering multiple calls daily from Dealers, Designers, and Homeowners
- Providing accurate Stock and Price information
- Working directly with Warehouse Associates to ensure Orders are processed in a timely manner.
Customer Service Representative/Purchasing Coordinator
Cygnus Medical Group
03.2020 - 03.2020
- Order processing for Medical Supplies using the Epicor Database
- Processing invoices and entering information into the Company Database
- Processing Customer requests for Orders via Telephone and Email correspondence
- Processing all incoming/outgoing Mail
- Filling orders manually and ensuring the delivery of the item in a timely fashion
- Ordering and taking stock of office supplies
- Filing Master paperwork in the appropriate order
- Collecting payment information for processing Purchase Orders.
Franchisee Services Coordinator II and Customer Service Representative
SUBWAY WORLD HEADQUARTERS
09.2004 - 01.2020
- Serve as the main point of contact for designated Franchises and their respective Owners & Managers for over 650 locations
- Research and resolve Franchisee inquiries and issues relating to Accounting, Compliance, and Sales
- Answer phones and emails from Owners, Vendors, and internal Customers in a timely and friendly manner
- Enter and review orders into database as directed by sales team or placed by Franchisee locations
- Handle and follow up with any complaints from outside Vendors
- Managed and collected Sales Data for Trend Analysis
- Supported Franchisees throughout the Store Opening/Construction process keeping the work on schedule and under budget
- Processed Payment for equipment and sent payment to the appropriate Department
- Ensured Company Reports, Feedback Surveys and Documentation were following Subway regulations
- Reviewed Store Photos to ensure all locations were paid in a timely manner
- Process active Waivers and entered information into Database
- Liaison between the Franchisee and Vendor, problem solving with damaged Equipment or to ensure Equipment got to a destination on time.
Education
Certificate of Massage Therapy -
Connecticut Center for Massage Therapy
Diploma -
West Haven High School
Skills
- Administrative Support
- Account Management
- Communication
- Problem Solving
- Teamwork
- Proficient in Epicor
- Customer Service Ambassador
- Microsoft Suite & Outlook
- Proficient in Sage
- Active Listening
- Critical Thinking
- Customer Support
- Inbound and Outbound Calling
Timeline
Customer Service Associate & Dealer Liaison
AKDO Intertrade
02.2021 - Current
Customer Service Representative/Purchasing Coordinator
Cygnus Medical Group
03.2020 - 03.2020
Franchisee Services Coordinator II and Customer Service Representative
SUBWAY WORLD HEADQUARTERS
09.2004 - 01.2020
Certificate of Massage Therapy -
Connecticut Center for Massage Therapy
Diploma -
West Haven High School
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