Summary
Overview
Work History
Education
Skills
Timeline
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STEPHANIE D’ANGELO

White Plains,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Director of Operations

Fusion Academy
08.2019 - Current
  • Oversaw day-to-day production activities in accordance with students, faculty and community outreach.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Monitored office workflow and administrative processes to keep operations running smoothly..
  • Recruited, trained new employees on proper protocols for teachers and school wide operations standards.
  • Managed purchasing, admissions, marketing, social media, website and tuition account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Maintain all student’s attendance, confidential student updates, teacher and administration communication and scheduling
  • Responsible for data input, tuition processing, emergency evacuation planning, file creation, student’s behavioral issues, student goals, overseeing parent/guardian meetings, student and faculty meetings, supply ordering and office upkeep
  • Transcript analyzations
  • Responsible for day-to-day student and staff morale planning and execution of school events, clubs, field trips, prom, and graduation
  • Safety and campus compliance
  • Monitored budget and utilized operational resources.
  • Analyzed student and family feedback and identified areas for improvement to drive business success.


Sales and Marketing Assistant

Ginsburg Development
10.2016 - 12.2018
  • Managed customer expectations and helped navigate sales processes.
  • Responsible for leadership and execution of projects related to the brands communication, marketing, and innovation plan
  • Responded to general inquiries from members, staff and clients via phone, mail, e-mail and social media.
  • Building brand loyalty, contributing to desired occupancy levels.
  • Conducted basic market research to identify customer needs.
  • Generating awareness, interest, and excitement via social media
  • Utilized specialized software to capture and process data.
  • Acting as a landlord for property owners and help them navigate the property market.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.

Guest Services Supervisor

The Ritz-Carlton Hotel Company
12.2016 - 10.2017
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Responsible for bookkeeping duties, maintain a cash draw, preparing bank deposits and schedule meetings and travel arrangements for executives.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Trained junior team members in customer service strategies and property policies.
  • Streamlined operational processes to maximize efficiency and customer satisfaction.
  • Analyzed customer feedback to identify areas requiring improvement.
  • Led weekly staff meetings to maintain continuity of service and quality standards.
  • Created and delivered effective training materials and courses.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Substitute Teacher, K-5

Mt Pleasant Central School District
08.2015 - 05.2017
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Monitored student progress and provided feedback to students, parents and school administrators.

Kids Activities Supervisor

Life Time Fitness Inc.
02.2014 - 06.2016
  • Empowered workers to independently handle common issues and maintain strict safety standards.
  • Trained workers in service policies, safety requirements and specifics of activities.
  • Coordinated supply orders, storage and distribution for program.
  • Facilitated hiring, training and evaluation of staff.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Guest Relations Executive

Walt Disney World Company
08.2012 - 12.2013
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Assist with hotel booking, daily event planning and assisting in corporate events.
  • Regulated appropriate staffing levels to meet business and customer requirements.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Managed and improved customer service functions for reception and lounge areas.
  • Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.

Education

CPR Certification, First Aid Certification, Compliance Management, Program Management -

Master of Arts - Education Administration

Lehman College
2025

Bachelor of Science - Organizational Leadership

Mercy University
New York
2019

Associate of Science - Hospitality Management

Westchester Community College
2016

Skills

  • Overseeing Events
  • Crisis Communications
  • Operational Leadership
  • Facility Improvement
  • Student Advocacy
  • Inventory Tracking and Management
  • Business Policies and Procedures
  • Directing Team Members
  • Hiring and Onboarding
  • Reviewing Resumes
  • Social Media Platforms

Timeline

Director of Operations

Fusion Academy
08.2019 - Current

Guest Services Supervisor

The Ritz-Carlton Hotel Company
12.2016 - 10.2017

Sales and Marketing Assistant

Ginsburg Development
10.2016 - 12.2018

Substitute Teacher, K-5

Mt Pleasant Central School District
08.2015 - 05.2017

Kids Activities Supervisor

Life Time Fitness Inc.
02.2014 - 06.2016

Guest Relations Executive

Walt Disney World Company
08.2012 - 12.2013

CPR Certification, First Aid Certification, Compliance Management, Program Management -

Master of Arts - Education Administration

Lehman College

Bachelor of Science - Organizational Leadership

Mercy University

Associate of Science - Hospitality Management

Westchester Community College

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STEPHANIE D’ANGELO