Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Daniels

CHARLOTTE,NC

Summary

Accomplished Marketing Consultant and Team Leader at Concentrix, adept in campaign development and team leadership. Elevated sales revenue and customer satisfaction through innovative strategies and exceptional service. Skilled in Microsoft Office and possessing excellent people skills, consistently surpassed sales targets and enhanced client retention.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Marketing Consultant

Concentrix
06.2023 - Current
  • Boosted sales revenue through the implementation of innovative promotional strategies and events.
  • Planned and implemented advertising campaigns.
  • Grew customer base by building strong relationships through exceptional communication skills and attentive service.
  • Achieved sales goals using persuasive selling methods.
  • Implemented successful email marketing campaigns, engaging prospects and fostering long-term client relationships.
  • Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.

Team Leader

Concentrix
02.2021 - 06.2023
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Managed a high-performing sales team, consistently achieving and surpassing set targets.

Sales Representative

Concentrix
07.2018 - 02.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Emphasized product specifications to meet customer needs.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.

Collections Manager

Nations Recovery Centers
04.2010 - 03.2018
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Oversaw daily posting of payments to customer accounts.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Enhanced team performance through regular training, coaching, and feedback sessions.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

Education

No Degree - General Studies

Lake Michigan College
Benton Harbor, MI
05.2000

Skills

  • Project Management
  • Campaign Development
  • Excellent people skills
  • Team Leadership
  • Reliable and punctual
  • Microsoft Office
  • Customer Complaint Resolution
  • Debt Negotiation
  • Effective negotiator
  • Computer Proficiency
  • Client Retention
  • Exceptional customer service
  • Sales expertise
  • Skip Tracing

Timeline

Marketing Consultant

Concentrix
06.2023 - Current

Team Leader

Concentrix
02.2021 - 06.2023

Sales Representative

Concentrix
07.2018 - 02.2021

Collections Manager

Nations Recovery Centers
04.2010 - 03.2018

No Degree - General Studies

Lake Michigan College

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Stephanie Daniels