Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
AssistantManager
Stephanie Daniels

Stephanie Daniels

Saint Louis,MO

Summary

A results-driven professional who thrives in fast-paced environments, I’m passionate about leading diverse teams, tackling complex problems, and driving measurable success. With expertise in DEI advocacy, technical troubleshooting, CMS management, and strategic planning, I am committed to creating inclusive, innovative workplaces where teams can thrive. Passionate about leveraging my expertise in research and leadership to implement effective solutions, I aim to contribute meaningfully to your team, enhance operational efficiency, and help cultivate a culture of continuous growth. Proficient in a variety of tools including project management software, content management systems, and CRM platforms, I am excited to bring my expertise to drive positive organizational outcomes.

Overview

8
8
years of professional experience
10
10
Certification

Work History

CMS Specialist

Moosylvania
06.2024 - Current
  • CMS Management: Managed content across multiple CMS platforms for high-profile brands, overseeing 150+ content updates per month, consistently meeting 98% on-time delivery and maintaining brand compliance.
  • Content Optimization: Enhanced SEO efforts, achieving a 15% increase in organic traffic and improving bounce rates by 10% on targeted brand pages.
  • Content Calendar Management: Directed the editorial calendar for campaigns across 6+ teams, ensuring successful delivery of 90% of campaigns on schedule and with minimal revisions.
  • Quality Assurance: Implemented QA testing for emails, landing pages, and web content, maintaining a 99% accuracy rate while reducing error detection time by 15%.
  • Performance Monitoring: Analyzed content performance, resulting in a 20% increase in user engagement and a 10% boost in conversion rates for optimized pages.
  • Content Guidelines: Developed and enforced content standards, reducing review cycles by 15% and ensuring consistent quality across multiple brand channels.
  • Trend Monitoring: Monitored content marketing trends, adopting strategies that led to a 10% increase in social shares and a 12% improvement in audience retention.

Apple Consultant and Content Manager

The New IT
08.2023 - 06.2024


  • Operational Assessments: Conducted in-depth operational reviews for small business and enterprise clients, implementing process improvements that boosted system performance by 25% and streamlined workflows.
  • IT Optimization: Managed and optimized IT environments for a diverse client base, achieving a 98% infrastructure reliability rate and increasing efficiency by 20% through proactive resource management.
  • Software Troubleshooting: Resolved complex software issues for MSP clients, reducing ticket resolution times by 40% and minimizing user downtime to an average of 45 minutes per incident.
  • Ticket Support System Refinement: Collaborated on the refinement and rollout of a new ticket support system, enhancing usability and reducing ticket backlogs by 30% within the first six months.
  • Client Consulting: Provided tailored Mobile Device Management (MDM) solutions to over 50 clients annually, increasing adoption rates by 20% and improving retention for small business and enterprise clients.
  • Client Education: Delivered educational sessions and workshops to small business and enterprise clients, achieving a 95% satisfaction rate and increasing Apple ecosystem integration by 15%.
  • Support and Training: Designed and implemented innovative support strategies, decreasing time-to-resolution for escalated enterprise cases by 25% and driving an 18% year-over-year increase in advanced Apple and Jamf solution adoption.

Genius

Apple
11.2017 - 08.2023
  • Technical Expertise & Customer Service:
    Leveraged Apple hardware and software expertise to resolve issues efficiently, achieving a 95% customer satisfaction rate while reducing repair turnaround time by 20% and increasing overall efficiency.
  • Sales Achievement & Client Management:
    Consistently generated $500k in annual sales by cultivating strong, trusting relationships with small and medium-sized business clients, using CRM tools to track needs and drive sales, ensuring retention and continued growth.
  • Training and Development:
    Designed and facilitated wellness, mental health, and feedback workshops, fostering an inclusive culture and contributing to a 20% improvement in team engagement and morale.
  • Team Collaboration:
    Collaborated effectively across teams, demonstrating multitasking, time management, and strong project execution skills to meet deadlines and drive success in a fast-paced sales environment.
  • Certifications and Experience:
    Earned Mac and iPhone repair certifications, completing 3,000+ hours of hands-on repairs, which contributed to improved service efficiency, faster turnaround, and higher diagnostic accuracy.
  • Efficient Troubleshooting & Solution Creation:
    Troubleshot 15+ customer issues per hour, effectively diagnosing problems and communicating solutions while balancing customer needs with business priorities for sustainable outcomes.

Researcher & Editor-in-Chief

University of Missouri- Saint Louis
05.2019 - 05.2020
  • Research and Data Analysis: Conducted 50+ interviews with diverse demographics, analyzing trends and insights through thematic analysis; collaborated with research partners to ensure ethical standards and data accuracy.
  • Reporting and Survey Design: Synthesized findings into comprehensive reports and designed participant feedback surveys, providing valuable insights that informed final analysis and guided future projects.
  • Leadership and Project Management: Led editorial operations for a 20-member team, managing production schedules and overseeing content creation for both print and digital formats, increasing readership by 25%.
  • Community Engagement: Built strong relationships with campus and local communities, ensuring diverse representation in publications; drove social media and content management initiatives to expand audience engagement.
  • Budget and Financial Oversight: Administered publication budget, managing payroll and resource allocation to maintain financial accountability and support operational needs.
  • Cross-Functional Collaboration: Partnered with university departments to promote student programs, enhancing campus visibility and fostering collaborations across academic and social initiatives.

Lead and Learn Trainer

Apple
10.2019 - 04.2020
  • Training & Development: Delivered onboarding sessions for 25+ new hires each quarter, covering Apple’s culture, processes, and policies, achieving a 95% new hire retention rate in the first 90 days.
  • Needs Assessment & Program Improvement: Conducted comprehensive assessments with over 30 hires annually to identify knowledge gaps, leading to a 15% improvement in training satisfaction scores year-over-year.
  • Collaboration with Experts: Collaborated with subject matter experts to curate content for 8-10 training modules, updating materials based on evolving organizational and industry standards.
  • Onboarding Material Management: Streamlined onboarding material organization and distribution, reducing new hire onboarding time by 20% while ensuring consistency in delivery.
  • Engaging Presentation Skills: Engaged new hires through dynamic presentations, achieving an 80%+ positive feedback score for engagement and content retention in post-training evaluations.
  • Ongoing Support & Adaptation: Provided tailored support to new hires, ensuring 90% of trainees reported strong role understanding and confidence within the first 60 days.
  • Inclusive Environment Support: Addressed the accessibility needs of each new hire, fostering a supportive and inclusive training experience with a 100% accommodation success rate.

Education

Bachelor of Science - Sociology, Media Studies Minor

University of Missouri- Saint Louis
05.2020

Skills

    Project & Program Management:

  • Led project planning, task tracking, timeline coordination, and vendor management, ensuring seamless execution of initiatives

    • Diversity & Inclusion Advocacy:

  • Facilitated DEI training, coordinated community engagement, and developed programs to promote an inclusive and supportive environment

    • Communication & Collaboration:

  • Excelled in written and verbal communication, peer mediation, and fostering collaboration across multicultural teams to achieve common goals

    • Data Analysis & Reporting:

  • Conducted survey data analysis, tracked metrics, and monitored content performance to inform strategy and optimize results

    • Technical Proficiency:

  • Proficient in Google Workspace, Slack, HubSpot, Hootsuite, WordPress, Apple ecosystems, Workday, Canva, Figma, and CRM platforms

Certification

  • Certificate in Professional Writing- UMSL
  • HubSpot SEO & Email Marketing
  • Jamf Certified Associate & Jamf Certified Tech
  • Jamf Management Consultant
  • Apple Certified Support Professional
  • Apple Service Fundamentals
  • Apple certified iOS Technician (ACiT)
  • Apple Certified Macintosh Technician (ACMT)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CMS Specialist

Moosylvania
06.2024 - Current

Apple Consultant and Content Manager

The New IT
08.2023 - 06.2024

Lead and Learn Trainer

Apple
10.2019 - 04.2020

Researcher & Editor-in-Chief

University of Missouri- Saint Louis
05.2019 - 05.2020

Genius

Apple
11.2017 - 08.2023

Bachelor of Science - Sociology, Media Studies Minor

University of Missouri- Saint Louis

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Stephanie Daniels