Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Stephanie Darosett

Stephanie Darosett

Summary

Self-motivated claims professional with 15-20 years experience handling residential & commercial property loss claims for insurance carriers.

Additionally, experienced instructor/trainer, content creator, course builder, sales rep, manager, customer service rep & entrepreneur.

Actively seeking a remote position, in the insurance claim management industry as a desk adjuster/claim examiner, field or other management roles, supplement adjuster, field adjuster, instructor, or content creator.

Open to learning & working in appraisals but have no formal training.

Also open to remote positions outside of insurance & the claim management industry.

If or when needed I am available to travel.

Skills/Attributes

  • Handled claims for 12+ insurance carriers.
  • Capable handling all loss types including fire & flood.
  • Able to self-educate and learn quickly.
  • Keen eye for detail, comparative skills, product, & damage recognition.
  • Investigative & research orientated.
  • Proficient in mathematics & solving puzzles.
  • Capable of problem solving, being flexible, & adaptable.
  • Comfortable handling complex claims, structural damages, large losses, & total losses.
  • Proficient with Xactimate, Xactanalysis, & Claims Connect.
  • Capable of working in Mobile Claims.
  • Ability to produce imagery, videos, and documents using various AI programs.
  • Proficient using LMS course builders, Microsoft 365, Google Workshop, screen record, artistic software such as paint, pdf writers, converting documents, and various other programs.
  • Learning to create AI enhanced apps.
  • Experienced in construction including framing, roofing, siding, flooring, drywall, paint & more.
  • Background also includes artistic design, artistic painting, heavy equipment operator, machine operator, satellite installations, door to door & phone sales.



Overview

2026
2026
years of professional experience

Work History

Senior Trainer/QA Team Lead

Alacrity Solutions
08.2022 - 09.2025
  • Recruit, vet, hirer, onboard and train individuals & large groups of new hires to review for a variety of insurance carrier accounts.
  • Host /instruct live web-based workshops and study halls for a variety of accounts.
  • Identify areas of improvement for individual accounts for training material.
  • Create specific & generic material for all accounts.
  • Collaborate with TLs & managers to create materials.
  • Create flow charts and note cards.
  • Engage reviewers with live scenarios and claims based on subject matter.
  • Provide feedback & constructive input.
  • Create & provide quizzes, homework, & testing.
  • Grade individuals work.
  • Host/ instruct In-person Certification Course.
  • Create & present LMS Course in Absorb create.
  • Self-taught & learned Absorb create, video creation & editing, various AI products including video, imagery, & voice creation.
  • Presented live course created by Field management to adjusters.
  • Assisted Field management instructing Xactimate 1 & 2 certification course.
  • Field adjusters often attended my review training to get the QA point of view to better their product.
  • Create cheat sheets, processes, training documents outside of live training.
  • Oversee & manage groups of reviewers for various accounts.
  • Provide secondary reviews on individual reviewers claims & initial reviews to adjuster.
  • Collaborate claims to revise or correct revisions found during review.
  • Verify claim & queue management were properly attended to.
  • Handle claim related issues & collaborate with field management to determine how to correct.
  • Assigned claims to reviewers and managed the pending queue.
  • Addressed client rejections, action items, and reassignments.
  • At time hold weekly account meetings, provide spreadsheets, graphs, information on low & high performing adjusters.
  • Assisted management with assessing reviewer performance.
  • Assisted TLs during high claim volume.

File Reviewer

Alacrity Solutions
06.2020 - 08.2022
  • 1099 Remote QA File Reviewer, promoted from this position to Floating QA TL/Trainer.
  • Evaluated claims to ensure compliance with carrier's & Alacrity's expectations.
  • Ensured the policy holder's concerns reported in the FNOL were addressed in report documentation.
  • Ensured the DA's and/or management teams' instructions were followed.
  • Confirmed policy coverage and its application in estimate. Includes coverage limits, deductibles, depreciation, within policy period, application of endorsements and/or exclusions.
  • Confirmed all required & supporting documents were present in each claim.
  • Verified a complete inspection inline with COL occurred on every claim.
  • Verified the accuracy of damage recognition
  • Compared sketches with photos, Goggle Earth, and/or Zillow to verify accuracy of sketches.
  • Compared & verified documentation matches and tells the same story, damages related to the reported covered losses.
  • Reviewed & Compared prior losses to ensure no overlap on the current claim exist.
  • Compared photos & estimate to confirm all related & concurrent damages are included on the repair estimate, ensuring all items within the repair/replacement area are accounted for either in the estimate or a corresponding line-item's description.
  • Communicated major claim related issues with management, provided clear analysis and recommendation for their decision to move forward.
  • Provided a clear, accurate, & well organized revision list, to adjusters & was available for questions.
  • Temporary assignment handling supplement request which required full review of supplement, contacting insureds/contractors/public adjusters, updating documents & estimates.

Field Adjuster

Independent Contractor
2006 - 2020
  • Inspected 4-8 losses a day.
  • Handled daily claims in states that do not require a license for NCAA/Worley (Alacrity), AllCat Claims, & Associated Adjusters.
  • Handled CAT claims with Senior Field Adjusters assisting with inspection and writing claim documents, including preparing estimates & sketches for NCAA/Worley, AllCat, Associated Adjusters, Renfro, Wardlaw, and various other firms.
  • Conducted thorough property inspections to assess damage and determine claim validity.
  • Gathered information & photos for clients.
  • Provided sketches as needed.
  • Prepared repair estimates.
  • Collaborated with policyholders to gather necessary documentation for claims processing.
  • Analyzed estimates from contractors to ensure accuracy and compliance with policies.
  • Utilized industry-standard software for efficient claim management and reporting.

File Reviewer

Alacrity Solutions
2017 - 2017
  • 1st CAT deployment as file reviewer, during Irma in 2017 approx 3+ months in the fall.
  • Same job as 2020-2022 QA File Review position.
  • Deployed on Security First Account.

Education

High School Diploma -

Olathe North High School
Olathe
05-1997

Skills

  • Organizational leadership
  • Training and mentoring
  • Team building
  • Lesson planning
  • Virtual & in person training
  • Leading seminars
  • Scheduling training sessions
  • Coaching techniques
  • Cross-cultural training
  • Technical training
  • Soft skills training
  • Data analytics
  • Curriculum design
  • Adult learning theory

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Trainer/QA Team Lead

Alacrity Solutions
08.2022 - 09.2025

File Reviewer

Alacrity Solutions
06.2020 - 08.2022

Field Adjuster

Independent Contractor
2006 - 2020

File Reviewer

Alacrity Solutions
2017 - 2017

High School Diploma -

Olathe North High School
Stephanie Darosett