Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Dasher

Stuart,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in the trucking and hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Stephanie Dasher demonstrated passion for building relationships, cultivating partnerships and growing businesses. Stephanie Dasher is dependable and committed to getting each job done efficiently and safely

Overview

33
33
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chittum Yachts
Palm City, FL
02.2021 - 01.2024
  • Delivered accurate information in response to customer queries regarding company's offerings.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Client Support Representative

Reliacare
Stuart, FL
03.2017 - 12.2019
  • Provided technical support to customers via phone, email and chat.
  • Assisted customers with troubleshooting issues related to software, hardware and networks.
  • Advised clients on best practices when using company's products or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Bus Driver

YMCA
Jacksonville, FL
04.2015 - 12.2016
  • Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
  • Drives bus safely according to YMCA policies and procedures and state laws.
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.

Truck Driver Class B

Best Yet Freight.
Jacksonville, FL
12.2009 - 08.2014
  • Communicated with dispatchers regarding pickup and delivery times
  • Obtain signatures or warehouse scans to confirm and complete deliveries with client
  • Obey all applicable traffic laws and drive according to the weather/road conditions.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
  • Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Stocker/Receiver

ChittumPublix
Jacksonville, FL
03.2005 - 11.2009
  • Received and verified incoming shipments for accuracy of items, quantities, and condition.
  • Organized goods according to established procedures for efficient retrieval during order fulfillment process.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Resolved customer complaints quickly in a professional manner ensuring customer satisfaction.
  • Arranged merchandise in an attractive manner to promote sales.

ReliacareHostess

Roosevelt Hotel
New Orleans, LA
08.2001 - 11.2003
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.

Housekeeper Supervisor

Fairmont Hotels & Resorts
New Orleans, LA
09.1997 - 07.2001
  • Implemented cost reduction initiatives without compromising on service quality or guest satisfaction.
  • Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
  • Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
  • Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
  • Maintained accurate records related to occupancy rates, labor costs, supplies used and other relevant data.

Health Spa Attendant

Trump Taj Mahal Casino/Hotel
Atlantic City, NJ
02.1992 - 12.1994
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained schedule of class assignments to meet deadlines.

Housekeeper

Hilton
Atlantic City, NJ
08.1990 - 01.1992
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Provided information about hotel services upon request from guests.
  • Responded to requests from guests regarding housekeeping needs.

Education

Associate's degree - Medical Assisting

Florida college of Medical
05.1990

High school diploma -

Sandalwood High School
05.1989

Skills

  • Commercial driving
  • Customer service
  • Cleaning Skills
  • Management skills
  • Administrative Support
  • Stock management

Certification

  • CDL B
  • Certified Medical Assistant
  • CPR Certification
  • First Aid Certification

Timeline

Customer Service Representative

Chittum Yachts
02.2021 - 01.2024

Client Support Representative

Reliacare
03.2017 - 12.2019

Bus Driver

YMCA
04.2015 - 12.2016

Truck Driver Class B

Best Yet Freight.
12.2009 - 08.2014

Stocker/Receiver

ChittumPublix
03.2005 - 11.2009

ReliacareHostess

Roosevelt Hotel
08.2001 - 11.2003

Housekeeper Supervisor

Fairmont Hotels & Resorts
09.1997 - 07.2001

Health Spa Attendant

Trump Taj Mahal Casino/Hotel
02.1992 - 12.1994

Housekeeper

Hilton
08.1990 - 01.1992

Associate's degree - Medical Assisting

Florida college of Medical

High school diploma -

Sandalwood High School

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