Stephanie Daughtry
Tampa,FL
Summary
Dedicated Manager with strong work ethic and drive to exceed company expectations. Skilled in building productive working relationships and managing team development in fast-paced, deadline-driven environments.
Overview
9
9
years of professional experience
Work History
Manager Customer Services
United States Post Office
Arlington, WA
08.2022 - 09.2024
- Managed overall operation of Smokey Point facility encompassing mail processing and customer service.
- Supervised employee performance to ensure efficient and safe completion of daily tasks, resulting in the attainment of our goals.
- Conducted and led regular staff meetings to ensure achievement of performance standards.
- Prepared excel spreadsheets for daily projects presented to district and fellow colleagues.
- Maximized performance by creating weekly schedules for 2 facilities using excel, resulting in optimized coverage.
- Prepared and conducted investigative interviews with employees when warranted.
- Also conducted investigations when an accident occurred and made certain I have all the appropriate paperwork and information with me that is needed.
- Managed the administrative process of posting vacant positions while also creating new positions as needed.
- Maintained strong vigilance in protecting the sanctity of the mail by promptly reporting theft and fraudulent activity to Postal Inspectors.
- Enhanced job performance through coaching and mentorship.
- Ensured seamless daily operations by troubleshooting equipment promptly.
Customer Service Supervisor
United States Post Office
Arlington, WA
01.2021 - 08.2022
- Monitored and maintained employee productivity while prioritizing safety measures.
- Conducted observations on all employees in office and street settings.
- Identified and corrected safety hazards, both in the office and on the street, for our mail carriers.
- Strengthened compliance by holding employees accountable and disciplining those who violated policies.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
City Letter Carrier
United States Postal Office
Marysville, WA
04.2019 - 01.2021
- Ensures timely distribution of mail and packages for both residential and commercial recipients.
- Delivered mails safely along designated route using company vehicle.
- Ensured accurate documentation of items picked up or delivered
- Received payments for various services including CODs and stamps.
- Provided customers with details regarding the products and services available at the Post Office.
- Enforced adherence to safety guidelines for deliveries.
- Executed tasks as directed by postal management.
- Efficiently transported mail on foot or by vehicle amidst changing weather and road conditions.
- Collected distribution mail and organized for optimized delivery sequence.
City Letter Carrier
United States Post Office
Austin, TX
11.2015 - 12.2019
- Performed daily deliveries of packages and mails to residential & commercial locations.
- Collected payments for cash on delivery (COD) transactions, stamps, and various other rendered services.
- Assisted customers with inquiries regarding Post Office products and services.
- Executed all given instructions by post office management accurately.
- Operated mail delivery vehicles and processed inbound/outbound mail effectively in all-weather conditions.
- Collected and organized mail for prompt delivery.
Education
Medical Assistant -
Everest College - Chesapeake
Chesapeake, VA12-2010
High School Diploma -
Preparatory Academy
Gary, IN06-2007
Skills
- Business Development
- Budget Monitoring
- Workforce Management
- Staff Development
- Contract Management
- Financial Oversight
- Key Performance Indicators
- Team Leadership
- Negotiation
- Strategic Planning
- Performance Management
- Schedule Preparation
- Verbal and written communication
- Policy Implementation
References
References available upon request.
Timeline
Manager Customer Services
United States Post Office
08.2022 - 09.2024
Customer Service Supervisor
United States Post Office
01.2021 - 08.2022
City Letter Carrier
United States Postal Office
04.2019 - 01.2021
City Letter Carrier
United States Post Office
11.2015 - 12.2019
Medical Assistant -
Everest College - Chesapeake
High School Diploma -
Preparatory Academy
Similar Profiles
Rita OwenbyRita Owenby
Rural Mail Carrierr Associate at United States Post Office OfficeRural Mail Carrierr Associate at United States Post Office Office
Don KellerDon Keller
City Carrier at United States Post OfficeCity Carrier at United States Post Office
Michael-Ray TibbalsMichael-Ray Tibbals
Supervisor Customer Services & Delivery at United States Post OfficeSupervisor Customer Services & Delivery at United States Post Office
Arleisha OliverArleisha Oliver
Assistant Rural Carrier at United States Post OfficeAssistant Rural Carrier at United States Post Office
ANGEL ROSIERANGEL ROSIER
Cosmetologist at Mimie's House of Beauty SuitesCosmetologist at Mimie's House of Beauty Suites