Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Davis

Chesapeake,VA

Summary

Dynamic and results-driven Head of Product with 10+ years of experience leading cross-functional teams in driving product strategy, development, and launch. Known for leveraging market insights and innovation to deliver high-impact products that meet customer needs and drive business growth.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Head of Product

Segin Software
04.2020 - Current
  • Spearheaded product strategy, defining product vision, roadmaps, and feature prioritization aligned with company objectives and market demands.
  • Identified new target segments by conducting customer surveys and competitor analysis.
  • Coordinated cross-functional teams to deliver new products, features and enhancements, delivering 10+ product features, 2 new products as well as product enhancements
  • Championed 23+ releases annually, meeting
    project timelines resulting in an increase in client satisfaction and annual revenue growth.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Maintained positive vendor relations to build strong partnerships.
  • Secured long-term clients by implementing new features and enhancements based on their specific business needs.
  • Continually maintained and improved company's reputation and positive image in markets served.


Director of Operations

Segin Software
04.2010 - 04.2020
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Enforce the establishment of procedures necessary to comply with industry standards and ensure adherence to policies and procedures
  • Train, coach, counsel and evaluate performance of department management team
  • Work with Accounting Department on Department budget requirements


Sr Technical Project Manager

TeleComp, Inc
08.2007 - 02.2010
  • Worked with a 200+ customer base to resolve any concerns, outages, billing issues, etc
  • Coordinated with sales group as needed to create sales proposals
  • Managed company projects through analyzing client needs, reviewing current carrier options and promotions, producing contracts, coordinating installations and auditing bills
  • Responsible for delegating customer service responsibilities to our customer service team
  • Supervised daily tasks within the department to include: responding to 100 - 300 customer email inquiries daily, handling anywhere from 5 to 50 customer calls daily.

Tab Analyst

Walmart Stores, Inc
05.2006 - 08.2007
  • Responsible for 'Pre-Planning': Ensure all Tab PO's are written and correct for shipping, providing assistance to vendors with Retail Link
  • Responsible for 'Load Building': Ensure all loads are built and ready for broadcast using WTMS
  • Responsible for 'Hosting': Track, trace, and ensure timely delivery of shipments of Tab Merchandise to DC's using HOST.

Comprehensive Health and Safety Program Supervisor

UPS
01.2000 - 04.2006
  • Managed all records and paperwork for center regarding compliance: including training, worker's compensation, internal audits, and federal regulations
  • Completed training of 225 employees covering safety elements
  • Handled safety concerns, resolved issues regarding safety, and hazardous materials
  • Ensured compliance with government and UPS regulations
  • Responded to hazardous material spills
  • Supervised 3 hourly responders
  • Ensured required audits and documentation were completed on daily, monthly, and weekly basis
  • Ensured proper procedures for processing and disposing of hazardous materials were met.

Education

Bachelor of Arts - Psychology

University of Arkansas
Fayetteville, AR
01.2002

Skills

  • Product Retention Strategies
  • Product Lifecycle Management
  • Business Model Development
  • Product Backlog Management
  • Stakeholder Management
  • Product Performance Optimization
  • Product Roadmapping
  • Product Training
  • Product Requirements Definition
  • Product Visioning
  • Feature Prioritization

Certification

  • PMP - Project Management Professional

Timeline

Head of Product

Segin Software
04.2020 - Current

Director of Operations

Segin Software
04.2010 - 04.2020

Sr Technical Project Manager

TeleComp, Inc
08.2007 - 02.2010

Tab Analyst

Walmart Stores, Inc
05.2006 - 08.2007

Comprehensive Health and Safety Program Supervisor

UPS
01.2000 - 04.2006

Bachelor of Arts - Psychology

University of Arkansas

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Stephanie Davis