Stephanie Davis

Investigated customer complaints related to supplier products or services.

Tracked supplier corrective actions over time to ensure compliance with established requirements.

Analyzed non-conforming material data from production processes to determine root cause of failures.

Reviewed supplier documentation and test reports to verify product conformity.

Organized regular meetings with key suppliers in order discuss current trends and opportunities for improvement in their products and services.

Served as liaison between company's senior management and vendors to identify quality issues and come up with solutions.

Promoted continuous improvement initiatives within the organization by working closely with both internal and external stakeholders.

Created and maintained process and production documentation.

Coordinated with cross-functional teams to ensure timely resolution of quality issues.

Maintained records of all Quality System activities including audit results, corrective actions, and process improvements.

Created and implemented corrective action plans for non-conformances identified during audits.

Conducted internal audits of Quality Systems across the organization.

Conducted periodic reviews of existing Quality System elements to ensure continued compliance with applicable regulations.

• Provided technical support for resolving complex quality problems through root cause analysis investigations.
• Coordinated with cross-functional teams to ensure timely resolution of quality issues.
• Participated in risk management activities by identifying potential risks associated with changes to production processes or products.
• Developed procedures for implementing process improvement initiatives within the Quality System.
• Analyzed customer complaints received from external sources and initiated corrective actions as needed.
• Performed data analysis to identify trends in product quality issues.
• Maintained records of all Quality System activities including audit results, corrective actions, and process improvements.
• Provided guidance on regulatory requirements related to Quality Systems.
• Created and implemented corrective action plans for non-conformances identified during audits.
• Assisted in the development of training materials related to Quality Systems processes.
• Prepared reports summarizing quality system performance metrics for management review.
• Investigated root cause of quality issues using problem solving techniques such as 5 Whys or 8D.
• Conducted internal audits of Quality Systems across the organization.
• Conducted periodic reviews of existing Quality System elements to ensure continued compliance with applicable regulations.
• Supervised and guided inspectors, technicians, and other staff.
• Fielded customer complaints and rectified service issues.

• Assisted in the creation of technical documentation including process flow diagrams, use cases, functional specifications, network diagrams .
• Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
• Developed relationships and rapport with various individuals, including internal personnel, and software vendors.
• Assessed software problems and utilized troubleshooting tools to swiftly resolve issues.
• Conducted project reviews based on organizational principles, policies and practices.
• Explored new technologies and tools for productivity, security and quality assurance purposes.
• Performed risk assessment and FMEA reviews to identify potential issues before they arise.

• Analyzed circuitry and physically checked wiring and operation of electronic parts, units and system components to locate malfunction causes found during testing.
• Set up and operated precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems.
• Performed electrical and mechanical repair operations consisting of disassembly and assembly of units.
• Troubleshot complex electrical systems using multi-meters and oscilloscopes.
• Performed preventive maintenance tasks such as cleaning connectors and checking continuity of circuits.
• Repaired circuit boards by soldering broken connections and replacing faulty components as necessary.
• Interpreted schematics, blueprints, diagrams, technical manuals, or other documentation related to avionics systems.