Stephanie Davis
Canton,OH
Summary
Bilingual Office Assistant skilled in managing diverse administrative tasks in both English and Spanish. Proven ability to thrive in fast-paced environments, demonstrating adaptability to unexpected changes. Expertise includes coordinating supplies, maintaining records, and organizing schedules to enhance team efficiency. Committed to delivering exceptional customer service while leveraging strong organizational and time management skills.
Overview
6
6
years of professional experience
Work History
Office Assistant
T&L Pest Control
Canton, OH
04.2024 - Current
- Maintained an organized filing system of paper documents and electronic files.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Facilitated communication within the office and with external partners.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Monitored office expenses and submitted purchase requests.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Managed daily office operations and maintained a clean and efficient workspace.
- Supported the planning and execution of corporate events and meetings.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Assisted with preparing and editing company correspondence and presentations.
- Trained staff members to perform work activities and use computer applications.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Delivered messages and ran errands.
Medical Receptionist
Axesspointe Community Health Center
Akron, OH
10.2018 - 04.2024
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Verified insurance coverage for appointments and collected co-payments as required.
- Ordered office supplies as needed to maintain inventory levels.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- I took messages from patients and promptly relayed them to the appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Muskegon High School
Muskegon, MI05.1999
Skills
- Registration and scheduling
- Bilingual Spanish and English
- Administrative and Office Support
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
- Microsoft Office/ Word
- Scan/fax all necessary paperwork
- Multi-Line Telephone System
- Clerical support
- Customer service
- Administrative support
- Inventory tracking
- Positive attitude
- Office supplies management
- Office management
- Calm demeanor
- Multitasking and prioritization
Timeline
Office Assistant
T&L Pest Control
04.2024 - Current
Medical Receptionist
Axesspointe Community Health Center
10.2018 - 04.2024
Muskegon High School
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