Stephanie Davis

Assist reps with case related questions

Assist with escalation calls for resolution to cardholders and financial instituitons

• Adhered to department processes, procedures and goal expectations for case investigations.
• Kept up to date on industry information, system changes, network rules and compliance issues.
• Used sound judgment and available resources to make well-informed decisions for case approval or denial.

• Responded to customer requests for products, services, and company information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Balanced staff and vault at end of day and secured monies in accordance with established procedures.
• Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Maintained friendly and professional customer interactions.
• Handled various accounting transactions.
• Arranged monies received in cash boxes and coin dispensers according to denomination.

• Trained new tellers in processes and procedures, answering questions and providing guidance.
• Investigated staff out-of-balance conditions and instituted corrective procedures.
• Assigned and distributed workflow to support efficient and effective front line operations.
• Maintained, organized and stocked teller window areas.
• Maintained friendly and professional customer interactions.
• Handled various accounting transactions.