Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Davis

Shirley,NY

Summary

Dedicated Caregiver with expertise in fall prevention and vital signs monitoring at Public Partnerships LLC. Proven ability to enhance patient independence through compassionate care and effective communication. Well versed in Patient coordination and face to face interaction.

Overview

9
9
years of professional experience

Work History

Home Health Caregiver

PPL
11.2024 - Current
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Scheduled and coordinated medical appointments.

Customer Service Representative

Stony Brook Medical Center
01.2023 - 03.2024
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Slomin's Home Security
08.2022 - 01.2023
  • Investigated and resolved accounting, service and delivery concerns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and backed up other customer service managers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Front Desk Receptionist

RAND Diagnostic Imaging
03.2020 - 10.2021
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Administrative Assistant

Rockaway Medical Care
08.2019 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Performed research to collect and record industry data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Customer Service Representative

Swissport USA
03.2016 - 08.2019
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Created and maintained detailed database to develop promotional sales.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Associate Of Applied Science - Biology

Nassau Community College
Garden City, NY
05.2023

Skills

  • Fall prevention
  • Dementia care
  • Physical therapy support
  • Patient Care coordination
  • Crisis management

Timeline

Home Health Caregiver

PPL
11.2024 - Current

Customer Service Representative

Stony Brook Medical Center
01.2023 - 03.2024

Customer Service Representative

Slomin's Home Security
08.2022 - 01.2023

Front Desk Receptionist

RAND Diagnostic Imaging
03.2020 - 10.2021

Administrative Assistant

Rockaway Medical Care
08.2019 - 03.2020

Customer Service Representative

Swissport USA
03.2016 - 08.2019

Associate Of Applied Science - Biology

Nassau Community College

Similar Profiles

CREATE PROFILE