Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Stephanie Davis

Stephanie Davis

Slidell,LA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bartender

Bev Inc
New Orleans, US
08.2021 - Current
  • Serve a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system
  • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
  • Resolved customer complaints promptly and effectively to maintain high levels of satisfaction

Office Administrator

Rivières painting and drywall
Slidell, US
01.2018 - Current
  • Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
  • Maintained office supplies inventory by checking stock levels and placing orders as needed
  • Supported the finance department in processing invoices, expense reports, and payroll documentation accurately and on time
  • Managed office equipment maintenance contracts to ensure smooth operations at all times
  • Responded promptly to customer inquiries or complaints via email or phone call in a professional manner
  • Maintained accurate records of office expenses/budgets

Chef/Server

Bougious Fishing Charter
Lafitte, US
08.2021 - 07.2023
  • Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing numerous tables
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Provided recommendations on menu items based on customer preferences and dietary restrictions
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
  • Adhered to all food safety regulations to ensure the health and well-being of customers
  • Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
  • Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
  • Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
  • Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
  • Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
  • Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

Bank Operations Specialist

Hibernia Bank
New Orleans, US
06.2008 - 09.2018
  • Implemented new customer relationship management system resulting in improved efficiency in handling customer inquiries and complaints
  • Managed daily operations of a busy bank branch, overseeing all aspects of customer service, sales, and team management
  • Led a team of 20 employees, providing guidance, training, and performance evaluations to ensure high levels of productivity and customer satisfaction
  • Collaborated with regional managers to develop strategies for achieving branch goals while maintaining compliance with regulatory requirements
  • Successfully resolved escalated customer issues/complaints within established timelines while maintaining positive relationships with customers
  • Built strong relationships with key clients/business partners through proactive communication and personalized service delivery
  • Implemented employee development programs including cross-training initiatives resulting in increased staff knowledge/skills across multiple functions/departments
  • Oversaw cash management activities including balancing vault/cash drawers, ordering currency/coin supplies, managing ATM operations etc
  • Developed and maintained strong relationships with local community organizations to enhance the bank's visibility/reputation within the community
  • Managed branch security measures including adherence to safety protocols, monitoring surveillance systems, and conducting regular risk assessments

Education

Business -

Holy Cross college
05.1998

Skills

  • Sales
  • Leadership
  • Management
  • Customer service
  • Cash handling
  • Server
  • Bartender
  • Customer relationship management
  • Event coordination
  • Team collaboration
  • Problem solving
  • Effective communication
  • Training and development
  • Attention to detail
  • Strong multitasking
  • Performance improvement
  • Highly reliable
  • Salesmanship
  • Outstanding customer service
  • Complex Problem-solving

Certification

Driver's License, 08/01/23, 01/31/29

Personal Information

Authorized To Work: US for any employer

Timeline

Bartender

Bev Inc
08.2021 - Current

Chef/Server

Bougious Fishing Charter
08.2021 - 07.2023

Office Administrator

Rivières painting and drywall
01.2018 - Current

Bank Operations Specialist

Hibernia Bank
06.2008 - 09.2018

Business -

Holy Cross college

Similar Profiles

CREATE PROFILE