Stephanie Davis
Senior Systems Analyst
Las Vegas,NV
Summary
Dynamic Senior Systems Analyst with extensive experience at Caesars Entertainment, excelling in system troubleshooting and root cause analysis. Proven ability to lead teams and enhance operational efficiency through meticulous procedure documentation and critical thinking. Adept in SQL and customer service, ensuring high-quality support and user satisfaction.
Overview
32
32
years of professional experience
Work History
Senior Systems Analyst
Caesars Entertainment
03.2016 - Current
- Troubleshoots and performs root cause analyses for issues reported by users of the Casino Management System.
- Lead and advise fellow team members on analytical processes, as needed.
- Lead the yearly tax preparation process for all Caesars Entertainment properties.
- Build and support conversion process during property transition to Caesars Rewards.
- Create and/or update procedural documentation.
- SME and main point of contact for the Veridocs Evolution system used on the casino floor.
- Provide 24x7 on call support on a rotation schedule.
Solar Concierge
Solar City
05.2015 - 03.2016
- Guide solar customers through the solar installation process, start to finish.
Call Center Representative
Viator
09.2014 - 05.2015
- Answer inbound sales calls regarding travel destinations.
- Assist customers with travel booking questions and/or issues.
Infrastructure Senior Technical Analyst
Citigroup
04.2011 - 06.2014
- Troubleshoots and performs root cause analyses for all batch production issues.
- Conducts detailed systems analysis and planning in the following areas: infrastructure management, incident management, core systems, systems continuity, compliance and Continuity of Business drills.
- Provide 24x7 on call support.
- Manage and coordinate the implementation of production requirements.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as advisor to lower-level analysts or applications team as needed.
- Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication skills to exchange complex information between application developers and the business.
Command Center Operator
Citigroup
10.2007 - 04.2011
- Computer Operator and Analyst in a mainframe environment, utilizing MVS and JES2 operating systems in production and test systems.
- Ensure an effective overall operation by carefully monitoring batch jobs/cycles and responding as first level support.
- Troubleshoot potential issues on various systems and escalate to support groups, as well as management, when needed.
- Tools used include JES, MVS, VM, JCL, ISPF, TSO, CICS, OPC, the Infoman ticketing system, Virtual Tech and various Microsoft Office products.
Non-Escrow Automation Specialist
First American Corporation
08.2006 - 10.2007
- Work on the Property Tax Automation Team.
- Receive, analyze, load, verify and track incoming property tax Delinquency and Tax Sale files for the Tax Watch System Database.
- Work with the TPS Department on the automation process and Delfus BNA (Borrower Name / Address) process, including writing Program Action Requests and Modification Program Action Requests.
- Maintain the TPS Special customer processing.
- Assist in setting up measurements and monthly meetings for the Automation Team.
Senior Services Data Analyst
First American Real Estate Solutions
01.2003 - 06.2006
- Analyze and manipulate data for real estate information products, utilizing data mapping tools.
- Perform quality analysis on outgoing data to ensure that company standards are met.
- Tools used included company designed applications, Microsoft Office, and the Windows operating system, as well as using problem solving and critical thinking skills.
Information Associate
Electronic Data Systems (EDS)
03.2000 - 04.2002
- Under general direction, construct, test, and implement portions of business and information technology solutions through application of appropriate software development life cycle methodology.
- Worked with others to analyze collect requirements and ensure identified solutions met customer needs and expectations.
- Investigate and resolve issues in software products and standard systems, as well as prepare system documentation such as application test plans, user acceptance criteria and end user documentation.
Computer Operator
Electronic Data Systems (EDS)
02.1997 - 03.2000
- Computer Operator on IBM 3090 mainframe system utilizing MVS and JES2 operating systems.
- Ensure an effective overall operation by carefully monitoring daily batch jobs and transmissions and responding as first level support.
- Wrote and updated quality procedure documentation to comply with ISO 9000 certification standards.
- Traveled to customer sights to learn new procedures and trained new employees when needed.
- Tools used included JES, MVS, JCL, Control M/R, CA-7, ISPF, TSO, VSAM, Vantive, CICS, and Microsoft Office.
Print Operator
Electronic Data Systems (EDS)
08.1993 - 02.1997
- Shift lead on various shifts while operating IBM laser and impact printers as well as multiple micrographic printers to supply various customers with microfiche and paper reports.
- Processed reports based on customer specifications and predetermined daily deadlines.
- Wrote and maintained procedures to comply with ISO 9000 Certification.
- Used a primary trainer for new employees as well as new procedures.
Education
Some College (No Degree) - Accounting
Azusa Pacific University
Azusa, CASome College (No Degree) - Data Analytics
University of Phoenix
Las Vegas, NVSkills
- iSeries and IBM 3900 printers
- System troubleshooting
- Data analysis
- Procedure documentation
- Casino management systems
- Root cause analysis
- Incident management
- Team leadership
- Customer service
- Problem solving
- Critical thinking
- Attention to detail
- User acceptance testing
- On-call support
- Requirements gathering
- Application support
- Professional demeanor
- Client relations
- Active listening
- Robot job scheduling
- ServiceNow and Remedy
- SQL and SSMS
- Active Directory management
- Jira and Scrum methodologies
- Microsoft Office suite
- JCL and TSO scripting
- ISPF and Tivoli tools
- Control M/R and Zeke/Zebb
- FTP and Connect Direct
- Virtualization technologies
- CICS and TPF systems
- Impact and microfiche printers
Awards
- Subject Matter Expert for Washington Mutual Batch processing for EDS.
- Lead in the migration of Transaction Processing Facility (TPF) from Westlake, Texas to Las Vegas for Citigroup.
Professional Development
- Graduated OPD program in Operations from Electronic Data Systems
- ISO 9000 Certified while working at Electronic Systems.
Timeline
Senior Systems Analyst
Caesars Entertainment
03.2016 - Current
Solar Concierge
Solar City
05.2015 - 03.2016
Call Center Representative
Viator
09.2014 - 05.2015
Infrastructure Senior Technical Analyst
Citigroup
04.2011 - 06.2014
Command Center Operator
Citigroup
10.2007 - 04.2011
Non-Escrow Automation Specialist
First American Corporation
08.2006 - 10.2007
Senior Services Data Analyst
First American Real Estate Solutions
01.2003 - 06.2006
Information Associate
Electronic Data Systems (EDS)
03.2000 - 04.2002
Computer Operator
Electronic Data Systems (EDS)
02.1997 - 03.2000
Print Operator
Electronic Data Systems (EDS)
08.1993 - 02.1997
Some College (No Degree) - Accounting
Azusa Pacific University
Some College (No Degree) - Data Analytics
University of Phoenix