Stephanie Dawson
Sales And Customer Relations
Mason,OH
Summary
Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
At Home Caregiver
Dawson Household
Mason, OH
06.2012 - Current
- Assist children with homework assignments and special projects across different subjects.
- Monitor schedules to maintain sleeping, eating and school schedules for children.
- Manage and organize handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
- Provide assistance in completing daily tasks, reducing daily burden on family members.
- Mediate between family members to facilitate conflict resolution and build healthy family relationships.
Relationship Manager
Worldpay Inc., Vantiv
Cincinnati, OH
02.2009 - 06.2012
- Responsible for cross-selling FTPS (Fifth Third Processing Solutions) and other Fifth Third Bank services. Grew assigned relationships by identifying and closing new merchant sales opportunities and cross-selling FTPS and other Fifth Third Bank services.
- Developed and executed strategy for contract renewals that retained current relationships and achieved merchant’s desired profitability.
- Evaluated client’s strategic plan to ensure FTPS remained an integral part of their processing environment.
- Ensured client satisfaction by responding promptly to customer inquiries and requests and coordinating activities of appropriate FTPS personnel to resolve issues.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
Small Business Merchant Account Executive
WorldPay Inc., Vantiv, Fifth Third Processing Solu
Cincinnati, OH
02.2008 - 02.2009
- Promoted and sold merchant products and services to new merchant prospects via the telephone.
- Coordinated the on-boarding process from initial application through the closing process.
- Executed strategy for selling FTPS and other Fifth Third Bank services to assigned prospects.
- Educated prospects on FTPS advantages and identify prospect issues and/or problems.
- Tracked all sales activity in a pipeline and perform daily (or as requested) reviews with management.
- Met individual and team goals set forth by management.
- Ranked in top 3 representatives on the team.
- Promoted and sold merchant products and services to new merchant prospects via the telephone. .
Medical Sales Representative
Mead Johnson Nutritionals
Evansville, IN
12.2004 - 02.2008
- Generated revenue by liaising between doctors and companies to sell products.
- Conducted market research to collect information and insights about target market.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
- Prepared and delivered product presentations and answered questions about Enfamil formula to increase doctor recommendations, consumer usage and product sales.
- Supported 6% territory growth by working with sales leaders and using effective targeting of under-tapped regions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed effective relationships with external customers and built profitable business partnerships that maximized long-term revenue goals and increased sales market share growth.
- Participant of pilot, while a contract consultant, that indicated a 95% confidence interval that showed a 5.5% increase in retail volume of product in targeted states.
- Used promotional materials and increase value to the customer by providing education on Mead Johnson Nutritional products.
- Developed territory management plans that identified and prioritized the most important activities to accomplish short and long term business goals.
- Increased share in targeted territory by 3.6 share points vs. year ago (51 to 54.6 compared to national average of 46.3).
- Fostered team effectiveness and accomplishments of shared goals by sharing knowledge, experience and information in order to optimize business strategies and drive overall sales.
- Contributed to design of new sales software tool to be used by entire medical sales force and conducted training of full capabilities of software to three districts, approximately 50 representatives.
- Developed self and others, with co-workers through monthly coaching and feedback sessions and with field sales during sales training.
Consumer Specialist
Mead Johnson Nutritionals
Evansville, IN
10.2003 - 10.2004
- Assisted consumers with online ordering process.
- Checked and communicated order status to consumers and dealers.
- Authorized and processed refunds through [Software] for consumer transactions on company website.
- Understood and supported social media impact on business and recognized red flags during conversations with dissatisfied consumers.
- Developed and enhanced relationships with Mead Johnson consumers by responding to inquiries regarding Enfamil products and services via the telephone.
- Promoted Enfamil products and the promotions that support the brand.
- Identified cross sell opportunities that drove sales directly to consumers. On track in 2004 to finish within top three sales in department of 65 associates.
- Actively contributed to efforts in achieving Marketing Department goals and objectives.
- Integrated brand strategies and initiatives in communications, while ensuring consumer needs were met.
- Successfully utilized reports, Clarify software information, training materials, and other tools to continuously improve quality of interactions. Maintained 99% accuracy of call quality by responding appropriately to consumer questions while meeting all call quotas and standards.
- Expanded existing customer relationships through cross-selling and up-selling strategies and tactics. Drive sales, increase customer loyalty and expand customer relationships.
Education
Bachelor of Elective Studies - Business
Thomas More College
Crestview Hills, KY 08.2008 - 06.2012
Skills
Sales expertise
Product promotions
Customer Relations
Account management
Strategic selling
Product presentation
Public speaking
Building client relationships
Lead prospecting
Account development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
At Home Caregiver
Dawson Household
06.2012 - Current
Relationship Manager
Worldpay Inc., Vantiv
02.2009 - 06.2012
Bachelor of Elective Studies - Business
Thomas More College
08.2008 - 06.2012
Small Business Merchant Account Executive
WorldPay Inc., Vantiv, Fifth Third Processing Solu
02.2008 - 02.2009
Medical Sales Representative
Mead Johnson Nutritionals
12.2004 - 02.2008
Consumer Specialist
Mead Johnson Nutritionals
10.2003 - 10.2004