STEPHANIE DAWSON
Raleigh,NC
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
Apple
Raleigh, NC
02.2023 - Current
- Assist in maintaining, supporting, and improving the health and reliability of the Apple Pay server and payments ecosystem.
- Create alerts and dashboards for new onboarding partners.
- Renew certification on production and disaster recovery environments.
- Triage incoming radars and applying keywords and reassigning radars as appropriate.
- Use Splunk and Hubble to investigate ongoing alerted issues.
Managed Service Engineer
Rita Consulting
12.2021 - 10.2022
- Responsible for supporting operations of onboarded Managed Services Clients
- Supported the Managed Services Onboarding Engineering and analyst teams as needed
- Performed engineering tasks required to sustain existing Managed Services clients
- Performed daily health checks on Splunk deployments
- Developed Splunk searches, reports, alerts, and dashboards
- Troubleshooted Splunk and architecture configurations.
- Other duties and responsibilities as assigned by Engineering Leadership
Client Tech Support Engineer
Fiserv
03.2021 - 11.2021
- Proactively monitor, address incident response/troubleshooting of Cisco routers and switches, and break/fix engineering for a large-scale global network/security infrastructure
- Support a rigorous problem management process including problem creation and review network/security activities by using network management and monitoring tools such as Splunk, Extrahop, and CA technologies (Spectrum)
- Worked with storage operations team to identify storage migrations to optimize application performance and
storage array utilization. - Performed packet captures and provide data analysis to assist in incident resolution by understanding the Incident Management, Change Management and Problem Management
- Assisted with client testing, new implementations, and DR testing
- Configured and troubleshooted Windows server operating systems on physical and virtual hardware
- Performed Splunk monitoring and platform assistance - including alerting and reporting.
Network Analyst
Telaid Industries Inc
11.2020 - 06.2021
- Identified, diagnosed and resolved problems affecting the network performance
- Provided technical support, troubleshooted and resolved local area networks, connectivity and related network problems
- Triage to troubleshoot tickets using ServiceNow prior to dispatch of field techs
- Experience using Cisco, Juniper, Windows Server and Active Directory
- Assisted in desktop issues and helped with computer software installation.
Splunk Administrator
Bentash Tech
12.2017 - 03.2020
- Responsible for managing various components of Splunk Enterprise daily, which include indexers, search-heads, forwarders, and license management
- Designed, developed, and modified reporting and alerts
- Installed and configured Splunk enterprise components on Linux and Windows servers
- Maintained and improved internal syslog functions and Splunk apps for using syslog data
- Maintained existing Splunk software and apps, hardware and upgrading any that have become obsolete
- Troubleshooted Splunk enterprise components in distributed deployment settings
- Configured indexers, universal forwarders and heavy forwarders, cluster master, search heads, deployment and management servers.
Network Administrator
Bentash Tech
06.2016 - 10.2017
- Maintained network connectivity of all computer workstations
- Provided network support to users
- Maintained servers and associated hardware, applications, services, and settings
- Developed and monitored policies for the use of network resources
- Implemented and managed disaster recovery and back-up
- Monitored network to ensure optimal performance
- Created and maintained network users/permissions.
Education
Bachelor's of Business Administration - Management Information System
University of West Georgia
05.2020
Skills
- Networking: IP, TCP/IP, LAN and WAN, DHCP, Routing Protocol, SSH, Telnet, CLI Configuration, DNS, Cisco Nexus, F5, Citrix Netscaler, CA Spectrum (NSM)
- Cloud Stacks: AWS
- Infosec: Network Security, Malware Analysis, IoT Security
- Configuration Management: Ansible
- Data Management: Tableau, SAS Enterprise Miner, SAS Studio, SQL Server, Oracle
- Web Development: NetBeans, Python, HTML5, CSS, JavaScript, C#, Java
- Operating Systems: Unix, Windows, Mac OS
- Windows: Adobe Acrobat, Windows Server, Microsoft 365, Microsoft SQL Server, Microsoft Office Suite, Microsoft Visual Studios, Microsoft Access, E/R Assistant, Active Directory, Teams, Regex
Certification
Certified Cisco Network Associate (CCNA)
Timeline
Site Reliability Engineer
Apple
02.2023 - Current
Managed Service Engineer
Rita Consulting
12.2021 - 10.2022
Client Tech Support Engineer
Fiserv
03.2021 - 11.2021
Network Analyst
Telaid Industries Inc
11.2020 - 06.2021
Splunk Administrator
Bentash Tech
12.2017 - 03.2020
Network Administrator
Bentash Tech
06.2016 - 10.2017
Bachelor's of Business Administration - Management Information System
University of West Georgia
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