Stephanie Dayag

Production Manager

Manny's Bakeshop & Restaurant

01.2009 - Current

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Trained new employees on customer service, money handling and organizing strategies.
Engaged with customers to build rapport and loyalty.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Built relationships with customers and community to promote long term business growth.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Scrutinized production output and identified areas for improvement.
Managed internal operational standards and productivity targets.
Managed continuous improvement initiatives to drive gains in quality, flow, and output.
Created and oversaw production schedules and adjusted as needed to meet deadlines.
Estimated labor requirements to support anticipated workload.
Worked with floor team and managers to meet wide range of customer needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Updated merchandise pricing to match new values and special promotional rates.