Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Stephanie Dean

Port Richey,FL

Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

9
9
years of professional experience

Work History

Secretary

George Kontos Roofing
Tarpon Springs, FL
07.2022 - Current
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Created and updated spreadsheets to track and report data.
  • Managed multiple calendars and contacts using computer software.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

Sr.Cna

State of Florida Department of Veteran
Land O' Lakes, FL
06.2015 - 06.2022
  • Provided emotional support to family members during difficult times.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Used mobility devices to transport patients.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Documented activities and recorded information in EMR system.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Monitored food intake and output as directed by nursing staff.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Documented patient care services by charting in designated areas.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Distributed drinking water and nourishment to residents.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Supported non-ambulatory residents in range of motion exercises.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Collected specimens from patients for laboratory testing purposes.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

H B Plant
Tampa, FL
05-1997

Skills

  • Supply Ordering
  • Customer Service
  • Requisition Processing
  • Expense Tracking
  • Patient Lifting
  • Complex Problem-Solving
  • Compassionate Communication
  • Collecting Specimens
  • Direct Patient Care
  • Medical Terminology Knowledge
  • Compassionate
  • Collecting Vital Signs

Timeline

Secretary

George Kontos Roofing
07.2022 - Current

Sr.Cna

State of Florida Department of Veteran
06.2015 - 06.2022

High School Diploma -

H B Plant

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