Stephanie Dean
Raleigh,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Billing Representative
Raleigh Pediatric Associates
Raleigh, North Carolina
06.2023 - Current
- Prepared monthly financial reports for management review.
- Assisted customers with inquiries regarding their bills and payment options.
- Managed numerous client accounts to track and collect money owed.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Monitored customer accounts regularly for potential problems or discrepancies.
- Investigated customer complaints related to billing issues.
- Checked claims coding for accuracy with ICD-10 standards.
Front Desk Receptionist
Raleigh Pediatric Associates
Raleigh, North Carolina
05.2022 - 06.2023
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
Cashier/Customer Service
Chick-fil-a
09.2021 - 03.2022
- Advanced customer experiences by being friendly, respectful, and responsive to customers
- Provided perfect customer services by being proactive in asking to help customers out and receiving feedback
- During low volume times, ensured the aesthetic quality of Chick-Fil-A was upheld by restocking, cleaning, and creating displays as needed.
Night Manager, Counter Service, and Grill
Michael Gordon
03.2021 - 08.2021
- Greeted customers and took orders, operated cash register, collected payment from customer and handed out change
- Maintained cleanliness and sanitation of the restaurant including all tables, floors, windows, beverage station, restrooms, etc
- Made fast, accurate, and consistent hot and cold sandwiches and burgers.
Elderly Caregiver
Mel Dean and Associates
07.2020 - 12.2020
- Prepared and served meals to an elderly patient
- Managed household chores and maintained a clean and safe environment for the patient
- Provided companionship and prepared appropriate activities to engage the patient.
Education
High School Diploma -
Homeschooled
05.2021
Current GPA: 3.148 - Medical Billing And Coding
Wake Technical Community College
Skills
- Responsible
- Exceptional communication
- Personable
- Meticulous
- Patient
- Consistent
- Data Entry Experience
- Microsoft Office Expertise
- Dispute Resolution
- Customer Relations Skills
Activities
- Volunteer with Refugee Hope, Tutored elementary school English Second Language children, Engaged children in fun activities to help them learn and grow
- Volunteer with Buddy Break, Provided childcare for special needs children, Planned and conducted engaging activities for the children, Performed songs to entertain the children
References
References available upon request.
Timeline
Billing Representative
Raleigh Pediatric Associates
06.2023 - Current
Front Desk Receptionist
Raleigh Pediatric Associates
05.2022 - 06.2023
Cashier/Customer Service
Chick-fil-a
09.2021 - 03.2022
Night Manager, Counter Service, and Grill
Michael Gordon
03.2021 - 08.2021
Elderly Caregiver
Mel Dean and Associates
07.2020 - 12.2020
High School Diploma -
Homeschooled
Current GPA: 3.148 - Medical Billing And Coding
Wake Technical Community College
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