Stephanie Dean
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Practice Manager
Family Christian Health Center
10.2022 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
Practice Manager
Dorothy M Jones, MD, Chartered
06.2012 - 10.2022
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
- Supervised team of three office personnel.
Manager of HCM Appeals
Blue Cross Blue Shield Of Illinois
06.2012 - 06.2013
- Responsible for the overall workflow of member and provider clinical appeals.
- Updated enterprise policies based upon changes in regulatory guidelines for ACA, NCQA, URAC, IDOI and CMS.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Senior Provider Relations Representative
MED3OOO
02.2008 - 05.2012
- Provided administrative leadership and managed day to day operations of IPA Affiliated Physicians Group, LLC
- Assisted with the development of strategic initiatives aimed at expanding network access for plan members through targeted provider recruitment efforts.
- Collaborated with cross-functional teams to create comprehensive solutions for complex provider issues, leading to increased satisfaction rates.
- Negotiated contracts with healthcare providers, securing favorable terms for the company while maintaining positive relationships.
Provider Relations Representative
North American Medical Management Of Illinois
04.1999 - 02.2008
- Assisted providers in navigating through various reimbursement processes, resulting in timely payments and reduced financial disputes between parties.
- Strengthened provider networks through regular outreach and relationship building activities.
- Served as a liaison between healthcare organizations and insurance companies to ensure seamless communication regarding claims processing and payment matters.
- Managed high-volume caseloads of dispute resolution cases, providing swift resolutions that maintained positive relationships with both parties involved.
Supervisor of Administrative Services/Operations
Advocate Health Care
01.1993 - 09.1998
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
Medical Records Supervisor
Humana Health Plans/Michael Reese Health Plan
01.1993 - 01.1997
- Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
Education
Early Childhood Education
Southern University And A & M College
Baton Rouge, LASkills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Critical Thinking
- Problem Identification
Certification
Certified Medical Assisant
Timeline
Practice Manager
Family Christian Health Center
10.2022 - Current
Practice Manager
Dorothy M Jones, MD, Chartered
06.2012 - 10.2022
Manager of HCM Appeals
Blue Cross Blue Shield Of Illinois
06.2012 - 06.2013
Senior Provider Relations Representative
MED3OOO
02.2008 - 05.2012
Provider Relations Representative
North American Medical Management Of Illinois
04.1999 - 02.2008
Supervisor of Administrative Services/Operations
Advocate Health Care
01.1993 - 09.1998
Medical Records Supervisor
Humana Health Plans/Michael Reese Health Plan
01.1993 - 01.1997
Early Childhood Education
Southern University And A & M College
Certified Medical Assisant
Similar Profiles
Stephanie ShannonStephanie Shannon
Medical Assistant at Family Christian Health CenterMedical Assistant at Family Christian Health Center
Gabriel SibleyGabriel Sibley
Patient Advocate at Family Christian Health CenterPatient Advocate at Family Christian Health Center
Denica Harris-JohnsonDenica Harris-Johnson
Certified Medical Assistant at Family Christian Health CenterCertified Medical Assistant at Family Christian Health Center