Stephanie Dean
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Practice Manager
Family Christian Health Center
2022.10 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
Practice Manager
Dorothy M Jones, MD, Chartered
2012.06 - 2022.10
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
- Supervised team of three office personnel.
Manager of HCM Appeals
Blue Cross Blue Shield Of Illinois
2012.06 - 2013.06
- Responsible for the overall workflow of member and provider clinical appeals.
- Updated enterprise policies based upon changes in regulatory guidelines for ACA, NCQA, URAC, IDOI and CMS.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Senior Provider Relations Representative
MED3OOO
2008.02 - 2012.05
- Provided administrative leadership and managed day to day operations of IPA Affiliated Physicians Group, LLC
- Assisted with the development of strategic initiatives aimed at expanding network access for plan members through targeted provider recruitment efforts.
- Collaborated with cross-functional teams to create comprehensive solutions for complex provider issues, leading to increased satisfaction rates.
- Negotiated contracts with healthcare providers, securing favorable terms for the company while maintaining positive relationships.
Provider Relations Representative
North American Medical Management Of Illinois
1999.04 - 2008.02
- Assisted providers in navigating through various reimbursement processes, resulting in timely payments and reduced financial disputes between parties.
- Strengthened provider networks through regular outreach and relationship building activities.
- Served as a liaison between healthcare organizations and insurance companies to ensure seamless communication regarding claims processing and payment matters.
- Managed high-volume caseloads of dispute resolution cases, providing swift resolutions that maintained positive relationships with both parties involved.
Supervisor of Administrative Services/Operations
Advocate Health Care
1993.01 - 1998.09
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
Medical Records Supervisor
Humana Health Plans/Michael Reese Health Plan
1993.01 - 1997.01
- Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
Education
Early Childhood Education
Southern University And A & M College
Baton Rouge, LASkills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Critical Thinking
- Problem Identification
Certification
Certified Medical Assisant
Timeline
Practice Manager
Family Christian Health Center
2022.10 - Current
Practice Manager
Dorothy M Jones, MD, Chartered
2012.06 - 2022.10
Manager of HCM Appeals
Blue Cross Blue Shield Of Illinois
2012.06 - 2013.06
Senior Provider Relations Representative
MED3OOO
2008.02 - 2012.05
Provider Relations Representative
North American Medical Management Of Illinois
1999.04 - 2008.02
Supervisor of Administrative Services/Operations
Advocate Health Care
1993.01 - 1998.09
Medical Records Supervisor
Humana Health Plans/Michael Reese Health Plan
1993.01 - 1997.01
Early Childhood Education
Southern University And A & M College
Certified Medical Assisant
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