Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
References
Timeline
Generic

Stephanie Dean

San Angelo,Texas

Summary

To help build profit and stability with any position held. Skilled store assistant with background in retail and customer service. Strengths include effective organization, inventory management and product knowledge. Proven ability to improve store cleanliness, visual merchandising standards, and customer satisfaction. Known for contributing to team success through hard work, attention to detail and excellent organizational skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

OPS Squad / Store Assistant

Army and Air Force Exchange Services
San Angelo, TX
12.2024 - Current
  • Coordinated with the management team to plan and execute store events and sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Conducted regular price audits to ensure accuracy and compliance with promotions.
  • Participated in inventory counts, ensuring accurate stock levels and loss prevention.
  • Greeted customers to determine wants or needs.
  • Assisted in training new employees on store policies and operational procedures.
  • Computed purchases and received and processed cash or credit payment.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Monitored inventory levels to ensure adequate stock availability for customers.
  • Maintained cleanliness of sales floor and backroom areas.
  • Handled returns and exchanges according to company policies.
  • Managed inventory levels, ensuring optimal stock availability for customer needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Helped customers make purchases by demonstrating, describing and recommending products.
  • Assisted customers in finding desired products throughout the store.
  • Processed customer payments using cash register and credit card machines.
  • Implemented loss prevention strategies, minimizing instances of theft and shrinkage.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Stocked shelves, organized displays, and rotated merchandise for freshness.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Assisted in the preparation of reports on sales, inventory, and customer engagement.
  • Cleaned and tidied store to reduce health and safety hazards.
  • Utilized inventory management system to track stock levels and replenish as needed.
  • Placed special orders or called other stores to find desired items.
  • Monitored expiration dates and rotated stock accordingly to reduce waste.
  • Greeted customers and provided assistance with product inquiries.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Interacted with customers to identify needs and preferences.
  • Sorted items into appropriate departments to ensure efficient store operations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Implemented visual merchandising standards, enhancing store presentation and product appeal.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Provided feedback to the management on product performance and customer trends.
  • Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
  • Answered store and merchandise questions and led customers to wanted items.
  • Set up promotional displays to attract customers to specific products or sales events.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Delivered exceptional sales services to improve customer satisfaction.
  • Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders.
  • Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
  • Ensured compliance with safety regulations regarding hazardous materials handling.
  • Handled customer complaints and issues, resolving them to the customer's satisfaction.
  • Provided guidance on product use, operation, maintenance, and troubleshooting techniques.
  • Assisted customers in locating products and provided information on item features.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained records related to sales for store management.
  • Prepared and executed in-store promotions and seasonal displays to boost sales.
  • Prepared merchandise for purchase or rental.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Received deliveries from vendors and ensured proper storage in designated areas.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Participated in training sessions related to new products or technologies used in the store.
  • Inspected returned merchandise for damage before processing refunds or exchanges.
  • Operated point of sale system, handling cash, credit, and returns transactions efficiently.
  • Attended team meetings to discuss current procedures and develop strategies for improvement.
  • Used knowledge of store items to advise or make product recommendations to customers.
  • Received and verified shipments, ensuring order accuracy and quality standards.
  • Ensured compliance with health and safety regulations, creating a safe environment for both staff and customers.
  • Collaborated with team members to meet sales targets and store performance goals.
  • Located parts or products using computerized inventory system.
  • Maintained cleanliness and organization of store shelves and displays.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
  • Processed customer transactions quickly and accurately at the checkout.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Described merchandise and explained use, operation and care.
  • Worked with off-site locations to find desired items for customers.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Call Center Supervisor

Air Dynamics Heating & Cooling
San Angelo, TX
04.2019 - 09.2023
  • Prepared reports on team performance, customer feedback, and operational metrics for senior management.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.
  • Delivered constructive call process feedback.
  • Implemented strategies to improve customer satisfaction levels.
  • Developed incentive programs to motivate staff and increase team performance.
  • Conducted in-depth research on competitor trends, products and services.
  • Directed and supervised staff performance.
  • Facilitated communication between team members to foster a positive work environment.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Conducted regular performance reviews and provided constructive feedback to team members.
  • Developed processes and systems to improve efficiency within the department.
  • Oversaw daily operations of call center team, ensuring adherence to performance standards.
  • Participated in the recruitment and selection process for new team members.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
  • Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Managed daily operations, client relations and IT.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Facilitated communication between departments to resolve problems quickly.
  • Monitored calls for quality assurance purposes.
  • Maintained up-to-date knowledge of industry trends and customer service best practices.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Collaborated with other departments to develop solutions for customer needs.
  • Conducted performance reviews of call center staff and documented results.
  • Implemented changes to workflows and scripts based on customer feedback and analysis.
  • Supported sales team members to drive growth and development.
  • Delegated work to staff, setting priorities and goals.
  • Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
  • Recruited and trained new employees to meet job requirements.
  • Managed staff scheduling to ensure adequate coverage during peak hours.
  • Assigned tasks to agents based on their skillset and availability.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Met and communicated with vendors to monitor product shipments, prices and backorders.
  • Resolved escalated customer complaints in a timely manner.
  • Documented changes made within the department as part of continuous improvement efforts.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Ensured compliance with company policies and industry regulations.
  • Facilitated training sessions for new hires and ongoing development for existing staff.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Ensured compliance with company policies and regulatory requirements within the call center.
  • Identified new markets for penetration by carefully researching potential customers' buying habits.
  • Monitored call recordings to identify areas for improvement and compliance with protocols.
  • Developed and monitored key performance indicators to assess team productivity.
  • Participated in hiring interviews and selection process for new team members.
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
  • Implemented strategies to enhance customer satisfaction and loyalty.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Identified and addressed training gaps to enhance team competency and efficiency.
  • Performed root cause analysis to identify opportunities for improvement in operations.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Conducted market research and reported on competitors.
  • Managed escalated customer complaints, ensuring timely and effective resolution.
  • Ensured that agents complied with applicable laws regarding privacy protection.
  • Identified areas where additional training was needed among existing staff members.
  • Maintained accurate records of all customer interactions using the company's CRM system.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Analyzed customer feedback data to identify trends in customer service issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.

Portfolio Rep.

Account Control Technology
San Angelo, TX
08.2012 - 08.2018
  • Documented all debtor interactions accurately for compliance and follow-up.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Answered customer questions regarding account discrepancies or problems.
  • Analyzed customer financial information and determined appropriate payment plans.
  • Negotiated credit extensions and waivers when necessary.
  • Analyzed debtor financial situations to propose realistic repayment solutions.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Performed regular reviews of assigned accounts to ensure compliance with company policies.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Monitored overdue accounts using automated information systems.
  • Monitored debtor accounts for changes in status or payment arrangements.
  • Managed high-volume call lists to contact debtors and secure payments.
  • Contacted insurance companies to check status of claim payments.
  • Recorded information about status of collection efforts.
  • Maintained confidentiality and adhered to FDCPA regulations during collections.
  • Conducted financial reviews to assess debtor ability to pay outstanding debts.
  • Attended meetings with internal staff members to discuss best practices for collections processes.
  • Negotiated repayment plans with debtors to meet client recovery targets.
  • Contacted customers with delinquent accounts to solicit payment.
  • Educated debtors on the consequences of non-payment and potential resolutions.
  • Provided timely feedback on collection efforts to management.
  • Applied analytical skills to prioritize accounts based on collectability.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Processed incoming payments from customers according to established procedures.
  • Received payments and posted amounts to customer accounts.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Advised delinquent customers on strategies for debt repayment.
  • Ensured compliance with state and federal laws governing debt collection practices.
  • Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
  • Ensured all collection activities complied with applicable laws and regulations.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Updated collection databases and systems with payment arrangements and notes.
  • Resolved disputes and negotiated settlements to satisfy all parties involved.
  • Explained the consequences of non-payment in a professional manner.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Utilized skip tracing techniques to locate hard-to-find debtors.
  • Maintained detailed records of all collection activity in accordance with company policies and procedures.
  • Accepted and processed customer payments and applied toward account balances.
  • Reconciled discrepancies between customers' accounts and statements of account.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Wrote appeal letters to insurance companies for denial of claims.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Employed persuasive communication skills to encourage prompt debt repayment.
  • Achieved monthly collection targets through effective negotiation techniques.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Collaborated with team members to meet or exceed collection goals.
  • Communicated with clients to provide updates on account recovery status.
  • Implemented collection strategies to maximize recovery rates.
  • Verified accuracy of account information and updated records accordingly.
  • Prepared and mailed out demand letters and other necessary correspondence.
  • Developed strategies for collecting overdue payments while preserving customer relationships.
  • Researched complex billing issues and provided solutions to resolve disputes.
  • Identified opportunities for process improvement through analysis of existing systems and procedures.
  • Developed strategies to collect on past due accounts while maintaining customer relationships.
  • Advised customers on methods of avoiding future delinquencies through budgeting techniques.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Operated a variety of machinery and tools safely and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.

General Manager

Frisch's Restaurant
Columbus, Ohio
01.2005 - 07.2012
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Maintained accurate inventories of food, supplies and equipment.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Distributed food to service staff for prompt delivery to customers.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Trained new employees to perform duties.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Analyzed financial statements and prepared budgets for the restaurant.
  • Assisted in resolving any disputes between customers or employees.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Explained goals and expectations required of trainees.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Established cash control systems for register transactions.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Optimized profits by controlling food, beverage and labor costs.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Delegated work to staff, setting priorities and goals.
  • Recruited, trained and supervised staff members.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Analyzed sales figures and trends to develop sales strategies that maximize profits.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Assisted staff by serving food and beverages or bussing tables.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established restaurant business plan by conferring with people in community to select food and beverage offerings.
  • Prepared and led food service training programs to teach staff various tasks.
  • Updated computer systems with new pricing and daily food specials.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Developed marketing strategies to promote restaurant services.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Ensured compliance with health, safety and sanitation standards.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Kept up-to-date records of employee performance reviews.
  • Resolved customer complaints in a professional manner.
  • Coordinated catering services for special events such as weddings or banquets.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Managed accounts payable, accounts receivable and payroll.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Performed administrative tasks such as payroll processing and accounts receivable management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided direction, guidance and motivation to team members.
  • Scheduled staff shifts and monitored labor costs.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Created weekly work schedules according to staffing needs.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Operated a variety of machinery and tools safely and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Updated and maintained databases with current information.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

BBA -

Angelo State University
San Angelo, TX
12-2024

Associate of Science -

Howard County Junior College
San Angelo, TX
11-2020

High School -

Springfield North High School
Springfield, Ohio
06.2000

Skills

  • Strong Customer Service Acumen
  • Results Driven
  • Adaptable Conversationalist
  • Team collaboration
  • Business reporting
  • Teamwork skills
  • Project presentations
  • Production support
  • Tech-Savvy
  • Computer literate
  • Analytical skills
  • Design implementation

Certification

Serve Safe Certified

References

Available upon request only.

Accomplishments

Graduated Cum Laude from Angelo State University December 2024

References

References available upon request.

Timeline

OPS Squad / Store Assistant

Army and Air Force Exchange Services
12.2024 - Current

Call Center Supervisor

Air Dynamics Heating & Cooling
04.2019 - 09.2023

Portfolio Rep.

Account Control Technology
08.2012 - 08.2018

General Manager

Frisch's Restaurant
01.2005 - 07.2012

BBA -

Angelo State University

Associate of Science -

Howard County Junior College

High School -

Springfield North High School

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Stephanie Dean