Stephanie Deavey
Millington,MI
Summary
Detail-oriented Examiner with 20+ years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and residential buildings.
Overview
23
23
years of professional experience
Work History
Carpenter Foreman
Skiles Custom Builders
02.2007 - Current
- Inspected work performed by carpentry crews to check completion of job specifications.
- Supervised teams of up to 10 employees, answering questions and providing feedback on work progress.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Coordinated movement of materials and equipment to job sites, verifying supply readiness prior to project start.
- Assessed project size to prepare work orders and determine resources needed to complete jobs.
- Kept accurate records of materials used, employee timesheets, client issues and accident reports.
- Maintained contact with lumber companies and hardware dealers for material pricing.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Developed and maintained positive relationships with clients and other stakeholders.
- Directed projects according to schedule and quality demands.
- Created and implemented plans to maximize efficiency of workers.
- Sourced suppliers and purchased necessary materials for work.
- Built residential homes from the ground up.
Customer Service Representative
Farm Bureau Insurance Of Michigan
02.2011 - 02.2012
- Same description as previous Farm Bureau Positions along with getting licensed for property and casuality
Customer Service Representative
Farm Bureau Insurance Of Michigan Bates
03.2005 - 01.2007
- Same Job description as previous job
Customer Service Representative
Farm Bureau Insurance Of Michigan Soper/Sayer
01.2000 - 01.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected information to write home and auto policies
- Collected information for claims
- Submitted policy and claim information
Education
High School Diploma -
Kingston High School
Kingston, MI06.1999
Skills
- Health and Safety Compliance
- Safety Program Compliance
- Conflict Resolution
- Project Performance Management
- Physical Strength and Stamina
- Material Prepping
- Work Site Preparation
- Project Coordination
- Stress Tolerance
- Heavy Lifting
- Video Conferencing
- Hand and Power Tools
- Site Inspection
- Self Control and Integrity
- Administration and Management
Timeline
Customer Service Representative
Farm Bureau Insurance Of Michigan
02.2011 - 02.2012
Carpenter Foreman
Skiles Custom Builders
02.2007 - Current
Customer Service Representative
Farm Bureau Insurance Of Michigan Bates
03.2005 - 01.2007
Customer Service Representative
Farm Bureau Insurance Of Michigan Soper/Sayer
01.2000 - 01.2005
High School Diploma -
Kingston High School
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