Stephanie Deemer
Cottonwood,USA
Summary
Skilled client relations specialist with 1+ year of experience in managing client portfolios and ensuring high levels of customer satisfaction in the construction industry. Proven ability to collaborate with cross-functional teams and implement strategies that enhance client retention. Experienced in project management and utilizing construction management software (CRMs), aiming to leverage expertise in a construction project management role.
Overview
8
8
years of professional experience
Work History
Client Relations Specialist
Hahn Roofing
02.2025 - 09.2025
- Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction
- Acted as the main point of contact for client inquiries, providing timely and accurate responses to their questions and concerns.
- Helped clients through the warranty and insurance claims process including collecting samples, scheduling adjuster meetings and closing documentation
- Managed a portfolio of 30+ clients, consistently meeting or exceeding their expectations
- Provided product demonstrations and training sessions to clients, ensuring they fully understood the features and benefits of our material
- Attended industry conferences and events to network with potential clients and stay updated on industry trends
- Addressed escalated customer complaints promptly and effectively, finding appropriate resolutions while maintaining positive relationships with the clients involved
- Developed key performance indicators (KPIs) for measuring client satisfaction levels
- Collaborated with the sales team to identify potential upsell opportunities within existing client accounts
- Managed a high volume of incoming calls and emails from clients, consistently meeting or exceeding response time targets
- Coordinated with internal and external teams to ensure timely delivery of products or services according to client specifications
Catering & Conference Services Manager
L'Auberge de Sedona
06.2024 - 09.2024
- Managed a portfolio of 15+ clients, consistently exceeding sales targets and ensuring high levels of customer satisfaction
- Collaborated with cross-functional teams to plan and execute successful events, coordinating logistics, vendors, and staff
- Negotiated contracts with clients, securing favorable terms and maximizing profitability for the company
- Utilized CRM software to track leads, manage pipeline, and analyze sales data for informed decision-making
Combo Store Manager
Family Dollar
03.2023 - 05.2024
- Area manager for Verde Valley Stores.
- Multi-unit experience with 4 stores.
- Completed yearly inventory with a positive percent result of over $1500
- Leading the Merchandise Bulletin section of the weekly SM Calls.
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
Assistant Manager
Tuesday Morning
07.2022 - 07.2023
- Leading the team to operational excellence through sales KPI, merchandising, and receiving.
- Was apart of and helped champion the ASM development conferences through various training exercises.
Retail Operations Manager
Ulta Beauty
07.2020 - 07.2022
- Created wow experiences for guests through the Guest Experience Management method.
- Operational Excellence by Payroll Compliance, Ordering and budgeting, Profit and Loss, and Inventory management.
- Championed 3rd party vendor sets
- Lead team of 10 on weekly store merchandising.
- Number two in district for operations as well as lead the district in Loyalty. Top 10 in region for campaigns.
Operations Manager
Staples
10.2017 - 07.2020
- Crossed trained in various management positions to help with sales, KPI, inventory management, IT, as well as print and marketing services.
- Continuing Manager Development training (AMD) received in order to be placed in advanced management role.
- Ranked #4 for volume code in company.
Education
Bachelors of Arts - Game Art and Design
The Art Institute of Phoenix
Phoenix, AZHigh school diploma or GED - undefined
06.2011
Skills
- Salesforce (3 years)
- Coaching and Development (5 years)
- Employment & labor law
- Microsoft Word
- Profit & loss (5 years)
- Administrative experience
- Construction management software
- Adobe Photoshop (10 years)
- Phone etiquette
- Acculynx (1 year)
- Housecall Pro (1 year)
- Management (10 years)
- Project Management
- Microsoft Office (10 years)
- Key Performance Indicators (5 years)
- Microsoft Excel
- Smart Draw
Timeline
Client Relations Specialist
Hahn Roofing
02.2025 - 09.2025
Catering & Conference Services Manager
L'Auberge de Sedona
06.2024 - 09.2024
Combo Store Manager
Family Dollar
03.2023 - 05.2024
Assistant Manager
Tuesday Morning
07.2022 - 07.2023
Retail Operations Manager
Ulta Beauty
07.2020 - 07.2022
Operations Manager
Staples
10.2017 - 07.2020
Bachelors of Arts - Game Art and Design
The Art Institute of Phoenix
High school diploma or GED - undefined
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