STEPHANIE DEITCH
Edwardsburg
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Dermatology and Skin Surgery Center
07.2021 - Current
- Establishing and enforcing work policies and procedures
- Supervised daily operations of dermatology practice, ensuring efficient workflow and patient satisfaction.
- Developed and implemented office procedures to improve appointment scheduling and patient intake processes.
- Trained and mentored staff on best practices for patient care and administrative tasks.
- Oversaw inventory management, ensuring timely replenishment of medical supplies and equipment.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Onboarding for new employees
Certified Medical Assistant
Dermatology of Central States formerly known as DermacenterMD
08.2014 - 07.2021
- Assisted in patient intake, documenting medical history
- Supported dermatology procedures by preparing examination rooms and sterilizing instruments.
- Educated patients on post-treatment care and skincare products tailored to individual needs.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Collaborated with healthcare providers to develop patient care plans that improve treatment outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Merchandise Selector
MSC Industrial Supply Co.
05.2010 - 06.2014
- Implemented process improvements that increased efficiency in merchandise selection workflows.
- Increased pick rate consistency by maintaining an organized workstation and following established procedures.
- Managed workload effectively while adhering to strict deadlines, ensuring timely completion of assigned tasks.
- Maintained a high level of accuracy in merchandise selection, ensuring customer satisfaction and minimizing returns.
Education
Associates of Applied Science - Medical Assisting
Ivy Tech Community College
South Bend, IN08.2014
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Attention to detail
- Staff scheduling
- Team leadership
- Inventory control management
- Staff recruitment and training
- Attention to detail focus
- Human resources
- Critical thinking
Certification
- CPPM Practice Management Course, AAPC - 11/24/24
Timeline
Medical Office Manager
Dermatology and Skin Surgery Center
07.2021 - Current
Certified Medical Assistant
Dermatology of Central States formerly known as DermacenterMD
08.2014 - 07.2021
Merchandise Selector
MSC Industrial Supply Co.
05.2010 - 06.2014
Associates of Applied Science - Medical Assisting
Ivy Tech Community College
DOCS Diamond Award 2024
Demonstrating excellent service, while consistently living the DOCS Core Values
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