Stephanie Delatour
Boynton Beach,FL
Summary
Proactive and customer-focused with 13+ years of experience in customer service management .Proficient in delegating tasks to employees, analyzing work performance and tracking metrics to fuel business and customer growth efforts.
Overview
12
12
years of professional experience
Work History
Dispatch Supervisor
Nation Safe Drivers
09.2020 - Current
- Supervised team of 15 agents and provided training focused on maximizing overall performance.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
Customer Service Supervisor
The Company Store
08.2018 - 09.2020
- Supervised 6 team members in the implementation, servicing, and maintenance of customer-related activities
- Managed the customer care requirements and support services, ensuring compliance with policies/procedures
- Communicated with customers using various methods, including phone, live chat, and email under 2 minutes
- Trained and mentored newly hired staff and provided on-going training on quality improvement metrics
- Managed day-to-day performance standards and monthly performance trackers (i.e., results, reviews, chats)
- Monitored and evaluated staff to ensure total quality in all customer interactions via monthly quality reviews
- Placed orders, processed returns and exchanges, and handled any issues that arrive
- Evaluated data from inbound calls for accuracy, completeness, inquiry response time and performance issues
- Managed the complaint and grievance process, resolving objections/questions about product information
- Understood customer expectations and perspectives to improve overall customer service and experience.
Property Manager
Next One Realty
07.2017 - 07.2018
- Oversaw the administrative, leasing, and customer service facets of the property, resolving any tenant issues
- Coordinated the outsource and/or maintenance of property grounds and community repairs/renovations
- Managed the move-in/out registration, leasing paperwork, application fees, and security deposits
- Managed delinquency of rent payments and liaised with legal counsel to find prompt solutions
- Generated new tenant welcome packages, contracts, and conducted walk-throughs for all new move-ins
- Documented rental agreements, renewals, insurances, maintenance work orders, and property registrations
- Ensured tenants comply with community Bylaws, rules, and regulations; issuing violation notices as needed
- Compiled and presented reports summarizing data of property-related activities and performance
- Procured office supplies and maintained inventory of low-stock items, new products, and equipment.
Catering Supervisor, Pantry Chef and Deli Clerk
Eurest Compass Food Service
09.2014 - 02.2018
- Directed and supervised all activities in the deli/pantry food service department and staff personnel
- Achieved merchandising, sales and guest service goals established for the department
- Ordered food items and packaging supplies to maintain and keep merchandising levels at company standards
- Oversaw the preparation and serving of deli/pantry items (i.e., sandwiches, soups, entrees, salads, hot items)
- Rotated deli and pantry food service items for sale, ensuring quality and safety, and control shrinkage
- Monitor product pricing, signage, and placement, including product shelf tags and shelf signage
- Ensured personnel followed all county, city and company food safety and sanitation guidelines and policies
- Streamlined product handling, inventory management and placement for improved efficiency.
Personal Chef /Owner
Self-Employed
09.2012 - 09.2014
- Delivered a personalized service to clients, bringing their vision to life
- Developed and prepared event menus, meal specials, and specialty gourmet food for events, private parties
- Managed catering operations (i.e., food cost, budgeting, contracts, logistics, menu preparation, scheduling)
- Oversaw payment of business operation bills and invoices including utilities, expense reporting, and payroll
- Shopped, ordered, and acquired food, supplies, and equipment for the kitchen; restocking pantry and inventory
- Hosted tasting events, cooking all food types (organic, farm to table, health conscious, vegan, country-specific)
- Responded and followed up with phone calls in a timely manner; keeping track and coordinating all catering
- Enforced the highest health, hygiene, local health department sanitation laws, safety, and food standards
- Actively engaged in events and utilized social media platforms to market and promote food offerings.
Education
Culinary Arts And Restaurant Management -
Sheridan Technical Center
Certificate In Project Management -
Google/Coursera
Skills
Attendance documentation
Mentoring and training
Performance Assessments
Delegating Work
Critical Thinking
Maintaining call metrics
Data Entry
Database Management
Proficiency in Microsoft Office
Call Center Software
Customer Relations
Quality Control
Languages
French
Native or Bilingual
Timeline
Dispatch Supervisor
Nation Safe Drivers
09.2020 - Current
Customer Service Supervisor
The Company Store
08.2018 - 09.2020
Property Manager
Next One Realty
07.2017 - 07.2018
Catering Supervisor, Pantry Chef and Deli Clerk
Eurest Compass Food Service
09.2014 - 02.2018
Personal Chef /Owner
Self-Employed
09.2012 - 09.2014
Culinary Arts And Restaurant Management -
Sheridan Technical Center
Certificate In Project Management -
Google/Coursera
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