Stephanie DeLeon
Summary
Developed key skills in clinical setting, including precision in specimen collection and patient interaction. Looking to transition into new field, bringing strong organizational and communication abilities. Ready to make positive impacts on patient experiences.
Overview
3
3
years of professional experience
Work History
Collector 1
Baylor Scott & White
06.2023 - 04.2024
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Evaluated, researched and resolved discrepancies.
- Processed insurance claims accurately and promptly, minimizing wait times for customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Verified patient insurance coverage and benefits for medical claims.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Optimized revenue cycle, implementing effective strategies for claims management and reimbursement.
Optometric Technician
Belton Vision
01.2023 - 06.2023
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Ophthalmic Technician
Central Texas Eye Clinic
08.2022 - 10.2022
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Provided timely follow-up care for post-operative patients, ensuring successful recovery and addressing any complications promptly.
Optometric Technician
Waco Vision Center
01.2022 - 08.2022
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Collaborated with optometry staff to reach individual and team goals.
- Filled and dispensed eyeglass prescriptions and contact lenses for comfort and convenience.
Account Specialist
Western Finance
12.2020 - 01.2022
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Achieved monthly sales targets consistently by implementing effective sales strategies and tactics.
- Utilized sales techniques to build customer interest and close sales.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Completed and filed returns with tax departments at local, state, and federal levels.
Education
Certificate - Phlebotomy
Waco Phlebotomy
Waco, TX03-2025
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Vitals
- Aliquoting
- HIPAA compliance
- Lab safety protocols
- Appointment scheduling
- Paperwork management
- EMR / EHR
- Payment collection
- Patient testing
- Customer relationship development
- Revenue growth
- Advertising and marketing
Timeline
Collector 1
Baylor Scott & White
06.2023 - 04.2024
Optometric Technician
Belton Vision
01.2023 - 06.2023
Ophthalmic Technician
Central Texas Eye Clinic
08.2022 - 10.2022
Optometric Technician
Waco Vision Center
01.2022 - 08.2022
Account Specialist
Western Finance
12.2020 - 01.2022
Certificate - Phlebotomy
Waco Phlebotomy
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