Stephanie Delmas
Miami
Summary
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Delivers exceptional service that fosters customer satisfaction and loyalty. Collaborates effectively within teams and adapts to evolving demands, maintaining a results-driven approach to meet organizational objectives.
Overview
10
10
years of professional experience
Work History
Package Handler
Fed Ex Ground
11.2024 - 04.2025
- Operated conveyor systems to efficiently sort packages for delivery routes.
- Inspected packages for damage and ensured proper labeling and documentation.
- Collaborated with team members to optimize package handling processes.
- Maintained safety protocols to ensure a secure working environment.
- Loaded packages onto conveyor belts while paying close attention to labels for accurate routing and delivery.
Associate Merchandiser
Best Buy
10.2023 - 2024
- Collaborated with cross-functional teams to enhance merchandising strategies and improve customer experience.
- Executed planograms to ensure compliance with visual merchandising standards and brand guidelines.
- Analyzed inventory levels to optimize product availability and reduce stockouts.
- Assisted in developing promotional materials to drive sales and increase product visibility.
- Assisted with the planning of special events or promotions aimed at driving foot traffic into stores, generating excitement around featured products or collections.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Call Center Representative
Alorica
02.2021 - 06.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM systems to document interactions and track customer issues efficiently.
- Maintained high levels of customer satisfaction by providing timely and accurate support.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Event Security Guard
CSC Miami
08.2017 - 05.2020
- Monitored event entrances and exits to ensure safety compliance and crowd control.
- Conducted regular patrols of venue to identify and address potential security threats.
- Collaborated with event staff to coordinate emergency response procedures effectively.
- Provided exceptional customer service while maintaining a secure environment for attendees.
- Implemented risk assessment strategies to enhance overall event safety measures.
- Responded promptly to incidents, documenting occurrences for future reference and analysis.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Permitted entry with escort for approved persons into secure locations.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Warehouse Clerk
Amazon
08.2019 - 03.2020
- Operated warehouse management systems for efficient inventory tracking and order fulfillment.
- Managed stock replenishment processes to optimize warehouse efficiency and reduce delays.
- Improved efficiency with quick and accurate loading of boxes.
- Selected and packed customer orders accurately, ensuring timely dispatch.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Cashier
Total Wine & More
10.2015 - 02.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product selections and provided recommendations.
- Ensured compliance with company policies regarding age verification for alcohol sales.
- Resolved customer inquiries and concerns to enhance overall satisfaction.
- Managed inventory levels by restocking shelves and organizing displays.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
North Miami Senior High School
North MiamiSkills
- Load management
- Package unloading
- Warehouse safety
- Team collaboration
- Attention to detail
- Phone etiquette
- Time management
- Problem-solving skills
- Customer service
- Inventory control
- Listening skills
- Telephone etiquette
Languages
English
Native or Bilingual
Timeline
Package Handler
Fed Ex Ground
11.2024 - 04.2025
Associate Merchandiser
Best Buy
10.2023 - 2024
Call Center Representative
Alorica
02.2021 - 06.2022
Warehouse Clerk
Amazon
08.2019 - 03.2020
Event Security Guard
CSC Miami
08.2017 - 05.2020
Cashier
Total Wine & More
10.2015 - 02.2019
High School Diploma -
North Miami Senior High School