Stephanie De Los Angeles
Customer Service Representative
Bronx,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Family Caregiver
New York Senior Foundation
07.2023 - Current
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Senior Clerk
Montefiore Medical Group
12.2018 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Senior Medical Assistant
Ola Pediatrics
06.2010 - 06.2018
- Assisted physicians with diagnostic procedures, providing accurate results to facilitate effective treatment plans.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Obtained vital signs, medical histories, and medication lists for accurate documentation purposes.
- Administered vaccinations and performed venipuncture skillfully, using proper technique.
- Managed inventory of medical supplies effectively, ensuring necessary materials were readily available for efficient patient care delivery.
- Completed EKGs and other tests based on patient presentation in office.
- Ensured timely administration of medications, following established protocols for safe dosage and drug interactions.
- Maintained a clean and organized work environment, adhering to infection control guidelines for optimal patient safety.
- Improved office efficiency by streamlining appointment scheduling and optimizing workflow processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Processed laboratory specimens according to established guidelines, ensuring the accuracy of test results.
Education
Registered Nurse -
Cochran School of Nursing
Yonkers, NY 05.2001 -
Pre-requisites -
Westchester Community College
Valhalla, NY 05.2001 -
Medical Assistant Diploma -
Anthem Institute - Manhattan
New York, NY 05.2001 -
GED -
Career Education Center
The Bronx, NY 05.2001 -
Skills
Personal Hygiene Assistance
Compassionate Caregiving
Household Management
Chronic Illness Management
Nutritional planning
ECW
EPIC
HIPPA
OSHA
EKG
Venipuncture
Patient office flow
Languages
Spanish
Native or Bilingual
Timeline
Family Caregiver
New York Senior Foundation
07.2023 - Current
Senior Clerk
Montefiore Medical Group
12.2018 - 06.2021
Senior Medical Assistant
Ola Pediatrics
06.2010 - 06.2018
Registered Nurse -
Cochran School of Nursing
05.2001 -
Pre-requisites -
Westchester Community College
05.2001 -
Medical Assistant Diploma -
Anthem Institute - Manhattan
05.2001 -
GED -
Career Education Center
05.2001 -
Similar Profiles
Ana Francisca Marte FamiliaAna Francisca Marte Familia
Receptionist at New York Foundation for Senior CitizensReceptionist at New York Foundation for Senior Citizens
Shellion HenryShellion Henry
Program Director at New York Foundation Senior Citizen Guardian Services, IncProgram Director at New York Foundation Senior Citizen Guardian Services, Inc
Geder S. Turbi CastilloGeder S. Turbi Castillo
Hiring Coordinator at NEW YORK FOUNDATION FOR SENIOR CITIZENSHiring Coordinator at NEW YORK FOUNDATION FOR SENIOR CITIZENS