Stephanie De Los Reyes
Victorville,CA
Summary
Dynamic operations leader with a proven track record at Providence St Mary's, enhancing team productivity through effective training and performance management. Skilled in process optimization and compliance management, I successfully reduced employee turnover and improved customer satisfaction by implementing quality control systems and fostering a positive work environment.
Overview
25
25
years of professional experience
Work History
Supervisor of Operations
Providence St Mary's
08.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Pioneered sustainability initiative, reducing company's carbon footprint and operational costs.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Reduced waste and optimized resource allocation with revamped inventory control system.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Conducted comprehensive market analysis to inform strategic operational adjustments, staying ahead of industry trends.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
- Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
- Achieved significant cost savings with thorough vendor contract negotiations.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Associate of Science -
Summit Career College
904 East Brier Drive San Bernardino 05.2004
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Employee development
- Safety oversight
- Customer relations
- Inventory coordination
- Management
- Quality assurance
- Compliance management
- Scheduling coordination
- Budget administration
- Cost control
- Process optimization
- Employee engagement
- Team leadership
- Multitasking and organization
- Decision-making
- Employee supervision
- Customer service
- Goal setting
- Coaching and mentoring
- Workflow planning
- Customer service management
- Relationship building
- Staff training
- Inventory management
- Staff development and training
- Scheduling
- Handling complaints
- Motivational leadership
- Office management
- Documentation and recordkeeping
- Leadership and change management
- Schedule coordination
- Staff scheduling
- Performance management
- Administration and operations
- Performance improvement
- Staff management
- Phone and email etiquette
- Policy and procedure modification
- New hire orientation
- Administrative management
- Scheduling and calendar management
- Schedule management
- Appointment scheduling
Timeline
Supervisor of Operations
Providence St Mary's
08.2022 - Current
Associate of Science -
Summit Career College
Similar Profiles
Darryl Long BSN, RNDarryl Long BSN, RN
Travel Registered Nurse, Emergency Department at Aya Healthcare/ Providence St Mary's HospitalTravel Registered Nurse, Emergency Department at Aya Healthcare/ Providence St Mary's Hospital
Jaimie HalstrumJaimie Halstrum
Acute Care Telemetry RN at Providence St Marys Medical CenterAcute Care Telemetry RN at Providence St Marys Medical Center
Lynn KennonLynn Kennon
Staff Nurse, PCU at St. Joseph Hospital EurekaStaff Nurse, PCU at St. Joseph Hospital Eureka
Gabriel ThompsonGabriel Thompson
Paraeducator at San Bernardino County Superintendent of SchoolsParaeducator at San Bernardino County Superintendent of Schools
Michael TrujilloMichael Trujillo
Motor Transport Operator/Vehicle Recovery Operator at US Marines CorpsMotor Transport Operator/Vehicle Recovery Operator at US Marines Corps