Stephanie Demuth

• Documented all customer inquiries and comments thoroughly and quickly.
• Greeted customers in a timely fashion, while quickly determining their needs.
• Processed cash and credit payments rapidly and accurately.

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• Maintained friendly and professional customer interactions.
• Processed credit cards, checks, gift cards and coupons.
• Kept store floor free of hand baskets and shopping carts.
• Maintain clean, neat and properly stocked check stand area.
• Assisted customers with carry-out service.
• Assisted guests with finding items.

• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Gathered and verified all required customer information for tracking purposes.
• Mastery of customer service management systems and databases.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Acted professionally and patiently when addressing negative customer feedback.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Accurately documented, researched and resolved customer service issues.
• Oversaw call center employees to ensure customer satisfaction goals were consistently met.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Initiated operations improvements to improve overall call center productivity.
• Met all customer call guidelines including service levels, handle time and productivity.
• Solved unresolved customer issues.
• Provided accurate, specific and timely performance feedback for CSRs.
• Maintained up-to-date knowledge of product and service changes.
• Trained staff on operating procedures and company services.
• Updated customer orders from start to finish in an accurate and timely manner.

• Associate's Degree
• Coursework in Business, Management and Communications
• Student government representative
• Student Body Treasurer