Summary
Overview
Work History
Education
Skills
T-shirt and print on demand company named DeeZ TeeZ Creations Dee
Timeline
StoreManager
Stephanie Dennis

Stephanie Dennis

Oklahoma City,OK

Summary

Accomplished Assistant Manager at Family Dollar, adept in customer service and problem-solving, significantly enhancing customer satisfaction and loyalty. Expert in conflict resolution and proficient in Microsoft Excel, I effectively managed high-stress situations, fostering a positive work environment. Demonstrated a track record of improving team performance and operational efficiency, contributing to increased repeat business. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Consumer Cellular
11.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.

Assistant Manager

Family Dollar
08.2022 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Manager

McDonald's
03.2011 - 03.2013
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Lead Line Cook

Krystal Spur
01.2011 - 06.2011
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.

Assistant Manager

Pizza Hut
06.2010 - 02.2011
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

Braum's Ice Cream & Burger Restaurant
08.2009 - 10.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Lead Call Center Customer Service Rep

Comcast Cable Company
05.2006 - 12.2009
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Store Manager

Cato Fashions
02.2004 - 05.2006
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Accounting Management

Burlington Coat Factory Department Store
08.2001 - 03.2003
  • Created daily and weekly cash reports for accounting management.
  • Championed change management initiatives within the organization, ensuring seamless adaptation to new processes and technologies.
  • Reviewed and entered non-inventory invoices into accounting program for payment and delivered ad-hoc analysis to senior management.
  • Collaborated actively with cross-functional teams such as account management, marketing strategy departments for continuous improvement.

Education

Basics

Elmont Memorial High School
Elmont, NY

Certified Medical Assistant - Medical Field

Demarge College
Oklahoma City Oklahoma
05.1996

High School Diploma -

Putnam City West High School
Oklahoma City, OK
05.1994

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Customer satisfaction measurement
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Call Management
  • Appointment Scheduling
  • Team Development
  • Administrative Support
  • Customer Relationship Management (CRM)
  • Prioritization
  • De-Escalation Techniques
  • Building rapport
  • Technical Support
  • Clerical Support
  • Live chat support
  • Filing
  • Dispute Resolution
  • Customer Education
  • Multi-line phone talent
  • Product and service solutions
  • Product Sales
  • Sales expertise
  • Order Fulfillment
  • Store maintenance
  • Recordkeeping strengths
  • Account updating
  • Account Management
  • Reading Comprehension
  • Service Upselling
  • Staff education and training
  • Retail store support
  • Stock management
  • Product Promotion
  • Medical terminology knowledge
  • Sales closing
  • POS systems expert
  • Key holder experience
  • Receiving support
  • Credit adjustments

T-shirt and print on demand company named DeeZ TeeZ Creations Dee

I own a t-shirt and print on demand company by the name of DeeZ TeeZ Creations.  I have several of my own designs that can be put on anything from t-shirts hoodies to pillows or blankets I also do custom designs for schools churches family reunions etc.  I also have a support collection which if anybody purchases something from that particular support collection we do automatically donate 10% to set organization.  

Timeline

Customer Service Representative

Consumer Cellular
11.2022 - 01.2023

Assistant Manager

Family Dollar
08.2022 - 12.2022

Shift Manager

McDonald's
03.2011 - 03.2013

Lead Line Cook

Krystal Spur
01.2011 - 06.2011

Assistant Manager

Pizza Hut
06.2010 - 02.2011

Assistant Manager

Braum's Ice Cream & Burger Restaurant
08.2009 - 10.2010

Lead Call Center Customer Service Rep

Comcast Cable Company
05.2006 - 12.2009

Store Manager

Cato Fashions
02.2004 - 05.2006

Accounting Management

Burlington Coat Factory Department Store
08.2001 - 03.2003

Basics

Elmont Memorial High School

Certified Medical Assistant - Medical Field

Demarge College

High School Diploma -

Putnam City West High School
Stephanie Dennis