Stephanie DePaul
Baker City,OR
Summary
I am motivated to grow my career within the Oregon Department of Human Services. I am a fast learner and would like to be considered for the Human Services Specialist 4 position. I am a skilled worker that learns new processes quickly and adapts to employee and company needs. I am hardworking, focused and diligent with good people and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Family Coach
Oregon Department of Human Services
09.2022 - Current
- I conduct interviews with participants to determine the family’s needs and eligibility while exploring alternate resources and linking clients to community services
- I complete program application for program benefits and, if eligible, issues appropriate support payments
- I engage clients in family evaluations and jointly develop a case plan and identify the steps the family will take towards self-sufficiency
- I assess initial applicants, their family situation, and on-going participants to develop, coordinate and arrange a variety of services
- I monitor progress and needs of families on my case plan.
- Conducted intake and assessments to formulate JOBS plan and manage client records.
- Educated clients and families on importance of mental health and self-care.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
Eligibility Worker
Oregon Department Of Human Services
04.2022 - 09.2022
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Completed intake with applicants to gather information and explain benefits processes.
- Managed processing of financial assistance and food stamp benefits applications.
- Processed and certified documents for accuracy and compliance with state regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
Store Manager
Starbucks
01.2021 - 01.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Point person for hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained and guided team members to maintain high productivity and performance metrics.
Youth Specialist
Idaho Youth Ranch
01.2016 - 01.2021
- Provide care and supervision to youth residents, Implement the treatment strategies, provide a consistent, safe, and supportive environment to help youth manage behavioral and emotional responses
- Build positive relationships with youth by providing a consistent, supportive presence and engaging youth in ways that demonstrate respect, care, and belief in their potential
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Planned and executed activities to promote skill and talent development.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Maintained documentation and records of training activities and group events.
- Carry out duties and tasks in accordance with the program’s standards and procedures (SAPs) and, working with parents and at-risk youth to determine which program they'll need
- Worked with counselors to create a case plan for youths and families, performed home visits, coordinated rides to school, visitation, and various appointments
- I worked closely with the “YouthWorks! program” to assist youth in job readiness, training, and workshops
- Each child had documented training and weekly meetings to discuss further employment, training, policies, procedures, etc.
Store Manager/Assistant Manager
Idaho Youth Ranch
01.2012 - 01.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Skills
- Family Planning
- Hosting Meetings
- Active Listening
- Staff Development
Timeline
Family Coach
Oregon Department of Human Services
09.2022 - Current
Eligibility Worker
Oregon Department Of Human Services
04.2022 - 09.2022
Store Manager
Starbucks
01.2021 - 01.2022
Youth Specialist
Idaho Youth Ranch
01.2016 - 01.2021
Store Manager/Assistant Manager
Idaho Youth Ranch
01.2012 - 01.2016
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