Stephanie Dervis
Winter Haven,FL
Summary
Healthcare professional with proven experience in clinic coordination and patient care management. Strong focus on team collaboration, ensuring smooth operations, and adapting to changing needs. Skilled in handling administrative tasks, scheduling, and patient communication. Reliable, results-driven, and prepared to make positive impact. Track record of successfully implementing procedures that streamline workflow and improve patient satisfaction.
Overview
18
18
years of professional experience
Work History
Practice Clinic Coordinator
Advent Health Medical Group General Surgery
01.2022 - Current
- Stepped in as interim leader twice to oversee two office locations, maintaining strategic alignment and operational efficiency across both teams
- Oversees the file clerk, receptionist, referral coordinator and appointment scheduler
- Keeps all front office staff up to date on any insurance changes or policy changes
- Secures coverage for front desk in the event of vacations
- Ensures that daily charges are entered in the absence of Data/Charge Entry staff
- Manages the daily operations and ensures the coordination of the work activities and staff schedules
- Run Five 9 report weekly
- Responsible for holding meetings if PM not available to ensure effective communication with all staff and providers regarding policies, procedures, forms, changes, and requirements
- Ensures all staff adheres to compliance regulations, Advent Health policies and procedures particularly in the areas of data entry, insurance, licensing, timekeeping
- Collaborates with leadership and Physicians to develop and implement strategic growth plans including identifying, recommending, and implementing practice needs: staffing, services, equipment, and facilities
- Knowledge of Prepare POC for Monthly meeting with providers, check off Manager checklist daily, Placemats, Financials and Operations petty cash monthly reconciliation and PLD CME trackers for the provider, call pay etc.... Knowledge of ordering supplies Office Depot, McKesson and more Responds to Memo pad on a weekly basis
- Clears faxes daily
- Ensure that charts are copied for medical records requests
- Reports potential problems to Office Manager to ensure smooth operations
- Greets patients and visitors in a prompt, courteous and helpful manner
- Answers the telephone in a courteous manner prior to the third ring, identifying the practice and self by name
- Takes accurate and legible messages, which include time, date and initials
- Answers non-clinical questions for patients and family members and routes all other calls correctly
- Understands guidelines for and appropriately use the telephone system
- Appropriately connects and disconnects answering service, providing needed information to service
- Annotates patient arrivals, no shows and cancellations correctly in Medic system and patient chart
- Enters new patient demographics, verifies and updates existing patient demographic data
- Schedules appointments in appropriate time slots following scheduling policies and procedures
- Makes charts for new patients prior to the patient's arrival
- Generates encounter forms for the next day's patients
- Pulls next day's charts nightly, attaching/inserting appropriate forms
- Pulls charts for messages or prescription refills and delivers chart and message to appropriate person in a prompt manner
- Maintains orderly files
- Periodically monitors patients in the waiting room to ensure that everyone is appropriately taken care of
- Keeps the waiting room neat and organized daily
- Completes special projects or performs other duties as assigned by the Office Manager in a timely manner.
Medical Receptionist/ Patient Care Coordinator
Advent Health Medical Group
11.2020 - 01.2022
- Check in and check out Patient
- Perform analytical and data entry task
- Answer patient calls, emails and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including about billing
- Ensure compliance with professional standards & regulatory requirements
- Provide patient consultations and recommended treatments
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Schedule outpatient and inpatient Surgery
- Get prior authorizations for Surgeries
- Scan documents into patient charts
- Meet with patients and families regarding treatments, procedures, medications, and continuing care
- Assist care team with setting goals for quality assurance and best practices
- Provide community resources and referrals for continuing care
- Assist in locating funding for special procedures or other patient needs
- Create claim for wound care and Home Health
- Prioritizes work tasks, maintains a steady workflow, follows through until task is complete
- Uses appropriate problem solving and decision-making abilities based on established protocols.
Office Coordinator
OUTPATIENT RESTORE THERAPY SERVICE
11.2019 - 11.2020
- Prepares residents and treatment area for therapy services
- Assists therapists with handling patients (lifting, transferring, etc.) when more than one person is needed to ensure safety
- Transports residents to and from the therapy area for treatment
- Ensures residents are assembled for therapy groups and that needed supplies are available at the start of the group program for all disciplines
- Adjusts personal work schedule to ensure residents and the therapy department are prepared for the first and last treatments of the day
- Treats residents with dignity and always observes all resident's rights and confidentiality
- Performs set up for treatments as directed by therapist for all disciplines and accurately reports time and activities provided
- Attends mandatory in-services
- Cleans and returns patient care equipment to the appropriate area throughout the day
- Removes soiled linen and transports dirty linens to laundry
- Organizes the therapy area and closets
- Inspects equipment daily to ensure proper functioning and adherence to safety requirements
- Obtains, assembles and organizes supplies for the clinicians on a daily basis
- Stocks therapy department with clean linens to ensure availability of linen throughout the day
- Ensures all therapy materials are labeled appropriately and maintained in safe location, i.e., US gel, electrode pads, massage lotion.
Sterile Processing Tech
HOLY CROSS HOSPITAL
01.2017 - 10.2019
- Order supplies for surgical room
- Decontaminates and sterilizes instruments, medical supplies and equipment, and Assembles, wraps and sterilizes trays of instruments
- Follows proper Standard Precautions while in decontamination and sterilization areas
- Monitors biological and chemical wash solution to ensure quality and consistency for Decontamination of instruments and medical equipment
- Sorts mismatched sets of instruments, trays, and medical equipment and makes them Available to sterile processing customers in a timely manner.
Patient Financial Representative Specialist
BROWARD HEALTH NORTH
11.2014 - 10.2019
- Team Lead
- Experience in Outpatient, Cancer Center and Emergency room
- Interview patients to accurately obtain all opening information required for admission
- Verified insurance coverage
- Verified pre-authorization
- Obtain Authorization for Admission via Availity, navy net and Sunshine health
- Batch charges entry and Discharge patient
- Collect Copay, Deductible and coins insurance
- Call insurance for verification
- Knowledge of EZ-verified
- Pre-register patient for rehab and hospice
- Register trauma patient.
Sterile Processing Tech
BROWARD HEALTH
01.2010 - 10.2014
- Order supplies for surgical room
- Decontaminates and sterilizes instruments, medical supplies and equipment, and Assembles, wraps and sterilizes trays of instruments
- Follows proper Standard Precautions while in decontamination and sterilization areas
- Monitors biological and chemical wash solution to ensure quality and consistency for Decontamination of instruments and medical equipment
- Sorts mismatched sets of instruments, trays, and medical equipment and makes them Available to sterile processing customers in a timely manner.
Sales Associate
ANN TAYLOR LOFT CORAL SQUARE MALL
12.2007 - 12.2009
- Responding quickly and resourcefully to customer requests or concerns
- Using suggestive selling techniques to increase sales
- Up selling and making recommendations to customers
- Serving multiple customers in a short period of time.
Education
Bachelor of Science - Health Service Administration
Keiser University
Fort Lauderdale, FL11-2016
Skills
- Prepared surgical instruments for the operating room
- Working knowledge of Microsoft Office products along with scheduling to schedule patients in a timely manner
- Knowledge of medical terminology; insurance company procedures
- In charge of ordering all supplies needed for the operating room
- Knowledge of Insurance Companies
- Excellent written and oral communication skills by greeting patients, answering phones, schedule appointments for patients as well as registering patients
- Ability to solve problems
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Patient care coordination
- Team collaboration
- Fluent in Creole
Accomplishments
- Excellence Performance award winner in 2015 through 2018
- Shining Star recognition from patients and Administration
- Thank you, card, for always accomplish monthly Goal.
- Nominated team lead.
Languages
French
Spanish
Timeline
Practice Clinic Coordinator
Advent Health Medical Group General Surgery
01.2022 - Current
Medical Receptionist/ Patient Care Coordinator
Advent Health Medical Group
11.2020 - 01.2022
Office Coordinator
OUTPATIENT RESTORE THERAPY SERVICE
11.2019 - 11.2020
Sterile Processing Tech
HOLY CROSS HOSPITAL
01.2017 - 10.2019
Patient Financial Representative Specialist
BROWARD HEALTH NORTH
11.2014 - 10.2019
Sterile Processing Tech
BROWARD HEALTH
01.2010 - 10.2014
Sales Associate
ANN TAYLOR LOFT CORAL SQUARE MALL
12.2007 - 12.2009
Bachelor of Science - Health Service Administration
Keiser University
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