Summary
Overview
Work History
Education
Skills
Volunteer Service
Timeline
Generic

Stephanie DeSimone

Lynn,MA

Summary

Enthusiastic Airport Operations Crew member with 4+ years of service, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of business and leadership. Motivated to learn, grow and excel in Air Travel/Aviation.

Overview

9
9
years of professional experience

Work History

Airport Operations

JetBlue Airlines
Boston, MA
11.2017 - Current
  • Greet customers in polite and positive manner, providing seamless check-in and ticketing experience.
  • Used Sabre to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
  • Ensure safety in workplace for both customers and crew member, E.g. Knowing your surroundings and being aware of potential hazards.
  • Resolve customer's requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Verified identification and proper travel documents to efficiently board passengers for on-time departure.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Announce flight arrivals, departures, and pre-boarding information via public address system.
  • Assist customers with special request/needs e.g. Customers who need assistance in boarding or wheelchair request.

Operations Manager/Consultant

Sephora Inside JCPenney
Peabody, MA
03.2016 - 10.2017
  • Provide Excellent Customer Service, Greet Client's in friendly and positive manner/attitude.
  • Provide information about products and services and discussing about upcoming sales and events.
  • Operating cash registers/point of sale (POS), counting cash drawers before opening and closing of store, responsible for end of sale deposit.
  • Complete Daily Core Standards Walk Through prior before store opening ensuring products are fully stocked, testers placed in every display and Hygiene stations are cleaned/filled with supplies.
  • Processing testers, returned products, in-store damages and adjusting stolen/theft items from inventory.
  • Submit Sales Communication forms and Hotline Online Work Orders for questions, damaged/missing graphics and broken fixtures.
  • Providing "Skill Practices" to Associates/Product Consultants (PC's) helping them to become more confident in approaching customers, feel more knowledgeable on products, coaching and developing ways to provide great and encouraging atmosphere to make them better every day.
  • Complete Return to Warehouse (RTW) task, Inventory, Expired Sweeps, MOSD (Mark Out of Stock & Destroy) and Reviewing Price Changes, Adjustments and Markdowns.
  • Operating Merchandise Management (Shipment) ensuring products are fully processed, priced, sorted and replenished on sales floors, stock room and under-stock drawers.
  • Partnering with Loss Prevention to dispose Hazardous and Defective Products and assist to prevent shrinkage/theft.

Kid's and Babies Department Lead

Old Navy - Square One Mall
Saugus, MA
06.2013 - 03.2016
  • Greet and Welcome Customers, Provide customers with a great shopping experience, effective and upbeat attitude.
  • Fold, organize and size clothing, Process put backs, online returns and ensure fitting room is clean and presentable.
  • Operate cash register, enrolling/explaining benefits on applying for an Old Navy credit card.
  • Cash Handling: counting each registers at the end of the night, verifying cash deposit are correct.
  • "Sellebrity Coach": conducting interviews with Human Resources, training newly hired associates, physically and verbally delegating task and guiding them in their designated department.
  • Kid's/Babies Department Lead: key roles include inspecting and organizing shipment.
  • Stock, visualize and replenish clothing received on hand, arranging and planning store's layout (Visual Merchandising).
  • Adjust weekly Price Signage featuring New Products, Current Sale Promotions, and Marking Down Old Merchandise.

Education

High School Diploma -

Lynn English High School
Lynn, MA
06.2014

Skills

  • Efficient and Detail-Oriented
  • Administrative and Customer Service Experience
  • Strong Analytical and Problem Solving Skills
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Time Management

Volunteer Service

Alex Lemonade Stand: August 31st, 2013 - 2016.

Foundation founded by Alexandra Scott, to help raise money and awareness for childhood cancer and research into new treatments and cures.

Timeline

Airport Operations

JetBlue Airlines
11.2017 - Current

Operations Manager/Consultant

Sephora Inside JCPenney
03.2016 - 10.2017

Kid's and Babies Department Lead

Old Navy - Square One Mall
06.2013 - 03.2016

High School Diploma -

Lynn English High School

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