Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Stephanie DeVincentis

Stephanie DeVincentis

Ponte Vedra,Florida

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Attentive Customer Service Representative with Number years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Lead Customer Service Representative

David's Bridal
10.2019 - Current
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Cross-trained and backed up other customer service managers.
  • Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exceeded sales targets by upselling products or services during routine customer interactions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and provided backup support for organizational leadership.
  • Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered prompt service to prioritize customer needs.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Lead Sales Associate

Mainstream Boutique
St. Johns , FL
04.2023 - Current
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Education

Specialist In Psychology - Applied Behavior Analysis

University of Delaware, Newark, DE

Skills

  • Organizational Skills
  • Calm and Professional Under Pressure
  • Project management abilities
  • Adaptability
  • Retail store support
  • Inbound Call Management
  • Product and service knowledge
  • Written Communication
  • Customer Relationship Management (CRM)
  • Microsoft Office
  • Problem-solving aptitude
  • Shipping procedures understanding
  • Understanding Customer Needs
  • Excellent Communication
  • Interpersonal Communication
  • Decision-Making
  • Administrative Support
  • Credit card processing
  • Sales closing
  • Customer Data Confidentiality
  • Willingness to Lead
  • Professional telephone demeanor
  • Appointment Setting
  • Interpersonal Skills
  • Store maintenance
  • Customer Correspondence
  • Multi-Line Phone Systems
  • Positive and Friendly
  • Multitasking
  • Customer Service
  • Service Upselling
  • Order Processing
  • Merchandise Orders and Exchanges
  • Customer Support
  • Active Listening
  • Sales expertise
  • Complaint Investigation
  • Fast Learner
  • Money handling abilities
  • Key holder experience

Accomplishments

  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.

Timeline

Lead Sales Associate - Mainstream Boutique
04.2023 - Current
Lead Customer Service Representative - David's Bridal
10.2019 - Current
University of Delaware - Specialist In Psychology, Applied Behavior Analysis

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Stephanie DeVincentis