Stephanie Dexter
Webb,AL
Summary
Detail-oriented Delivery Coordinator skilled at scheduling deliveries and communicating with drivers, customers and dispatch to maintain up-to-date knowledge of merchandise locations and progress. Proficient in applicable regulations and providing subject matter expertise on delivery operations. Over five years of experience devising most effective routes to amplify efforts.
History of maintaining smooth and efficient delivery operations with highly satisfied customers. Well-organized and proactive with a good grasp of business operations, customer needs and delivery practices. Proficient in Microsoft office.
Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Delivery Coordinator
Lowes
07.2023 - Current
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Developed strong relationships with carriers, negotiating favorable shipping rates and service agreements.
- Obtained product specifications along with delivery address, date and contact information.
Front End Supervisor
Lowes
09.2020 - 07.2023
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Head Cashier
Lowes
02.2015 - 09.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
District Training Manager
Advance America
04.2011 - 02.2015
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Mentored junior trainers, providing guidance on best practices and professional development opportunities.
- Championed the integration of diversity and inclusion principles into district training programs, fostering a more inclusive workplace culture.
- Reviewed current literature on adult learning theories and methodologies, adapting strategies as needed to better serve the district''s diverse workforce population.
- Served as an ambassador for company values through exemplary leadership skills during both formal presentations as well as informal interactions among staff members.
- Streamlined district training processes for increased efficiency and productivity.
- Evaluated employee progress and provided constructive feedback, leading to improved job performance.
- Conducted regular audits of district-wide training activities to maintain compliance with industry standards and regulations.
Education
High School Diploma -
Houston County High School
Columbia, AL06.2009
Skills
- Delivery Tracking
- Complaint Handling
- Schedule Coordination
- Merchandise Inspections
- Order reviews
- Claims Management
- Professional Appearance
- Reading Comprehension
- Decision-Making
- Staff Training
- Coaching and Mentoring
- Team Leadership
Timeline
Delivery Coordinator
Lowes
07.2023 - Current
Front End Supervisor
Lowes
09.2020 - 07.2023
Head Cashier
Lowes
02.2015 - 09.2020
District Training Manager
Advance America
04.2011 - 02.2015
High School Diploma -
Houston County High School