Stephanie Dexter
Hazlehurst,Mississippi
Summary
Dynamic professional with a proven track record at The Process Barbershop, enhancing client satisfaction through precision haircutting and exceptional customer service. Skilled in sanitation practices and adept in verbal communication, consistently exceeded productivity goals. Demonstrated adaptability and leadership, driving team success and fostering a results-driven environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Professional Barber
The Process Barbershop
06.2020 - Current
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards to ensure client safety and comfort.
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
Delivery Driver
Instacart
10.2016 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Automotive Production Line Technician
Marelli
05.2022 - 10.2023
- Supported cross-functional collaboration between departments to ensure seamless coordination throughout the entire manufacturing process from start to finish.
- Ensured compliance with industry regulations through thorough knowledge of guidelines and strict adherence to protocol during daily operations.
- Maintained accurate documentation of all production activities, facilitating data-driven decision making.
- Exceeded productivity goals by consistently meeting or surpassing performance metrics.
- Reduced machine malfunctions with regular preventative maintenance tasks, minimizing delays in production schedules.
- Improved product quality by performing regular quality checks and adjusting machines accordingly.
- Participated in ongoing training and development opportunities, continuously expanding technical skills and knowledge relevant to the Production Line Technician role.
Barber
The Hair Show
11.2018 - 04.2020
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
Armed Security Officer
Phoenix Protection Agency
01.2019 - 02.2020
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Used Car Sales Consultant
CarMax
01.2015 - 04.2017
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Increased customer satisfaction by providing personalized service and addressing specific needs.
Restaurant Manager
Cheddars Restaurant
04.2010 - 01.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Armed Security Officer
Club O’hara
04.2008 - 04.2012
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
Assistant Manager
Books & More
03.1999 - 06.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
Diploma -
Lawrence County High School
Monticello, MS05.2002
Skills
- Precision haircutting
- Beard Shaping
- Hot towel treatments
- Sanitation Practices
- Appointment Scheduling
- Quick Learner
- Team Collaboration
- Strong leader
- Professional manner
- Accurate money handling
- Highly motivated self-starter
- Client Needs Assessment
- Verbal communication strength
- Customer service excellence
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Effective Communication
- Adaptability and Flexibility
Certification
Barber License
Security Guard Firearms Permit
Firearms Permit
Timeline
Automotive Production Line Technician
Marelli
05.2022 - 10.2023
Professional Barber
The Process Barbershop
06.2020 - Current
Armed Security Officer
Phoenix Protection Agency
01.2019 - 02.2020
Barber
The Hair Show
11.2018 - 04.2020
Delivery Driver
Instacart
10.2016 - Current
Used Car Sales Consultant
CarMax
01.2015 - 04.2017
Restaurant Manager
Cheddars Restaurant
04.2010 - 01.2015
Armed Security Officer
Club O’hara
04.2008 - 04.2012
Assistant Manager
Books & More
03.1999 - 06.2011
Diploma -
Lawrence County High School
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