Stephanie D. Hall
Chattanooga,TN
Summary
Customer service expert with a strong ability to foster customer loyalty and trust. Demonstrated success in dynamic settings, providing exceptional service and support. Background in healthcare includes delivering compassionate care and ensuring client safety and comfort. Focused on driving customer satisfaction and supporting company objectives while seeking growth opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rehab Caregiver
Self-Employed
01.2020
- I had a private duty client that I had worked with in her home. Performed assistance with daily routine cooking, cleaning, bathing and taking her to doctor appointments, paying bills working with the family to help out their loved one.
Medical Assistant Grad/Student
Chattanooga College Student
01.2024 - Current
- Supported healthcare providers during patient examinations and procedures.
- Maintained accurate records of patient medical histories and vital signs.
- Organized and cleaned exam rooms along with medical equipment.
- Handled appointment scheduling and followed up with patients efficiently.
- Collected client medical history, medication details, symptoms, and allergies.
- Guided patients to exam rooms, answered inquiries, and set up for physician examinations.
Customer Service Representative/Claims Department, Floor Support, & Nesting Advisor
HomeServe USA
01.2021 - 01.2023
- I provide customer service to customers and I also take inbound calls helping customers make deductible payments and resolve issues. I also help assist fellow co-workers and solve problems as well. I also stepped in for coaches when they were not available and took over their duties when absent.
Customer Service Representative, Coaching Assistant, & Mentor
T-Mobile
01.2016 - 01.2021
- I provide customer service to customers and I also take inbound and outbound calls helping customers make payments and resolve issues and order equipment and telephones for customers. I also help troubleshoot their phones and tablets or any T-Mobile devices that we have or service. I also assist the fellow co-workers with helping them with customers and solve problems as well. I also stepped in for coaches when they were not available and took over their duties when absent.
Education
Certificate of Technical Studies - Medical Assistant
Chattanooga College
Chattanooga, TN07.2025
Diploma
Central High School
Harrison, TN04.2016
Skills
- Customer service excellence
- High-pressure call management
- Verbal and written communication
- Microsoft Word and call center tools
- Warehouse operations experience
- Data collection methods
- Goal-oriented mindset
- Team collaboration
- Document control practices
- Task prioritization strategies
- Customer training and education
- Elderly care
- Dependable and responsible
- Multitasking
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Compassionate
- CPR
Certification
Medical Assisting
Timeline
Medical Assistant Grad/Student
Chattanooga College Student
01.2024 - Current
Customer Service Representative/Claims Department, Floor Support, & Nesting Advisor
HomeServe USA
01.2021 - 01.2023
Rehab Caregiver
Self-Employed
01.2020
Customer Service Representative, Coaching Assistant, & Mentor
T-Mobile
01.2016 - 01.2021
Certificate of Technical Studies - Medical Assistant
Chattanooga College
Diploma
Central High School