Stephanie Diaz
Rialto,CA
Summary
My name is Stephanie Diaz, I am 25 years old Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
7
7
years of professional experience
Work History
ASSOCIATE BANKER
J.P MORGAN CHASE
04.2021 - 12.2024
- Assisted customers with account opening and maintenance.
- Collaborated with other departments within the organization to ensure efficient delivery of services.
- Orchestrated internal operations to boost customer service quality.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Attended industry functions and conferences to keep informed of current trends.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Collaborated with team leaders on quality audits.
- Managed scheduling, training and inventory control.
Sales Associate
Polo Ralph Lauren
Ontario
07.2019 - 06.2021
- Placed special orders or called other stores to find desired items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cashier
Regency 8- Fontana
Fontana, CA
03.2018 - 03.2021
- I worked a lot in the Concession area, where I had to interact with the customers the most, I would not just be selling but I would also be in charge of my own inventory and register to make sure at the end of the night everything matched up
- While working at the movies another part of the job was cleaning maintenance to make sure everything was always stocked up, bathrooms were being cleaned and the theaters as well
Ulta Beauty
Rialto
08.2018 - 11.2018
- At Ulta Beauty I was chosen to take on the task of helping to prep and open a brand new store, it was a great project I got to work on
- After the grand opening of the store I was mostly on the cash register, checking people out, helping in getting people to sign up for the Ulta credit card, and when I wasn't on a register I was on the floor interacting with customers, helping them find the products they need, or as well I was reorganizing the floor
Sales Associate (Seasonal)
KOHLS
10.2017 - 01.2018
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
Education
Associate of Applied Business - Business Administration
Chaffey College
Rancho Cucamonga, CA12-2028
High School Diploma -
Carter High School
Rialto, CA06.2017
Skills
- Multilingual
- Communication skills
- Computer skills
- Management
- Leadership
- Creative thinking
- Analytical thinking
- Promoting products
- Money auditing
- Customer Service-oriented
- Sales proficiency
Ethnicity
Hispanic
Personal Information
- Age: 23
- Gender: Female
Languages
Spanish
Native/ Bilingual
Timeline
ASSOCIATE BANKER
J.P MORGAN CHASE
04.2021 - 12.2024
Sales Associate
Polo Ralph Lauren
07.2019 - 06.2021
Ulta Beauty
08.2018 - 11.2018
Cashier
Regency 8- Fontana
03.2018 - 03.2021
Sales Associate (Seasonal)
KOHLS
10.2017 - 01.2018
Associate of Applied Business - Business Administration
Chaffey College
High School Diploma -
Carter High School
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