Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Diaz

Compton,CA

Summary

Dependable empathetic professional with a focus on delivering exceptional customer service. An adaptable team player whose goal is to build strong relationships with team members and customers alike. Detail oriented and strong communicator with the goal of maintaining accuracy. Committed to maintaining a positive attitude.

Overview

12
12
years of professional experience

Work History

Customer Service Representative Team Lead

Soleffect
Santa Fe Springs, CA
07.2021 - Current
  • I trained new hires and created an SOP handbook step by step for order processing and data entry.
  • I assist our sales representatives in entering quotes for customers.
  • I provide service recovery when there are discrepancies on the customers orders.
  • Collaborating with the sales team I helped maintain and enhance client relationships.
  • Became familiar with our companies products and services to provide customers with samples based off of their needs.
  • I handle having difficult conversations with customers with empathy and care.

Data Entry Clerk

Mariak
Compton, CA
01.2014 - 07.2021
  • Entrusted to manage valuable accounts of long time customers.
  • Accurately completed clerical work.
  • I helped train new hires.

Education

High School Diploma -

Downey Adult School
Downey, CA
06.2023

Skills

  • Relationship Building
  • Team work efficiency
  • Strong Communicator
  • Adaptable

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative Team Lead

Soleffect
07.2021 - Current

Data Entry Clerk

Mariak
01.2014 - 07.2021

High School Diploma -

Downey Adult School