Stephanie Diaz
Compton,CA
Summary
Dependable empathetic professional with a focus on delivering exceptional customer service. An adaptable team player whose goal is to build strong relationships with team members and customers alike. Detail oriented and strong communicator with the goal of maintaining accuracy. Committed to maintaining a positive attitude.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Team Lead
Soleffect
Santa Fe Springs, CA
07.2021 - Current
- I trained new hires and created an SOP handbook step by step for order processing and data entry.
- I assist our sales representatives in entering quotes for customers.
- I provide service recovery when there are discrepancies on the customers orders.
- Collaborating with the sales team I helped maintain and enhance client relationships.
- Became familiar with our companies products and services to provide customers with samples based off of their needs.
- I handle having difficult conversations with customers with empathy and care.
Data Entry Clerk
Mariak
Compton, CA
01.2014 - 07.2021
- Entrusted to manage valuable accounts of long time customers.
- Accurately completed clerical work.
- I helped train new hires.
Education
High School Diploma -
Downey Adult School
Downey, CA06.2023
Skills
- Relationship Building
- Team work efficiency
- Strong Communicator
- Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative Team Lead
Soleffect
07.2021 - Current
Data Entry Clerk
Mariak
01.2014 - 07.2021
High School Diploma -
Downey Adult School