Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie DiCaro

Stephanie DiCaro

Los Angeles,CA

Summary

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

10
10
years of professional experience

Work History

Client Development & Sales Manager

Program Productions
06.2023 - Current
  • Promoted twice in under 3 years due to strong client communication, operational problem-solving, and ability to take ownership of high-priority accounts
  • Coordinated across departments and external clients/partners to ensure seamless, on-time delivery under intense deadlines and evolving requirements
  • Lead sales team calls, ensuring all logistics, crewing, and timelines align with client expectations and tight deadlines
  • Serve as lead account manager for high-profile clients including UFC, overseeing onboarding, payroll execution, crew scheduling, and ongoing relationship management
  • Manage end-to-end execution of the Boston Marathon (2021-2025), including crewing, travel logistics, vendor coordination, mobile unit setup, invoicing, and onsite support
  • Lead negotiation and execution of client agreements
  • Collect and process upfront payments from new clients prior to live event services, ensuring financial alignment and operational readiness
  • Execute all marketing materials and demo campaigns for our proprietary SaaS product, including strategy, design coordination, and rollout
  • Oversee booth setup, logistics, and onsite engagement for conference sponsorships and exhibitions across the U.S.
  • Trusted to travel independently—often with little lead time—to represent the company at client sites, conferences, and live events, providing hands-on support and maintaining strong client relationships.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Client Development & Sales Coordinator

Program Productions
06.2022 - 06.2023
  • Supported scheduling, travel, and logistics for broadcast crews
  • Coordinated data entry and crew timesheets with 100% accuracy
  • Collaborated cross-functionally with internal teams to ensure seamless event execution and client satisfaction
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, estimates, follow-ups, and customer communications.
  • ·Attended industry events and conferences.

Client Development & Sales Assistant

Program Productions
06.2021 - 06.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted internal teams with support for our SaaS product
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and internal teams.
  • Attended industry events and conferences to learn from industry executives.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Graduate Assistant for Facilities and Special Events

DePaul University Athletics
08.2019 - 06.2021
  • Handled communication on behalf of the Associate Athletic Director of Facilities
  • Overseen all student workers by assigning their specific position and schedule
  • Regulated company business accounts of Associate Athletic Director of Facilities
  • Assisted in all sporting events by ensuring facilities fully operate
  • Coordinated deliveries, communications, and other interdepartmental needs
  • Orchestrated the facilities operations of the BIG EAST Women’s Basketball Tournament and NCAA Women’s Basketball Chicago Regional

Special Events Coordinator and Men’s Basketball Assistant

DePaul University Athletics
08.2015 - 06.2019
  • Conducted communication on behalf of the Athletic Director, Event Coordinator, and Basketball Coaches to donors and other business professionals
  • Spearheaded a project by archiving fifty years of student-athlete records
  • Assisted in planning events, banquets, and meetings ranging from 10 to 600 people
  • Supported Sports Information Department in game day operations
  • Aided basketball Coaching staff during recruit campus visits
  • Supervised company business accounts of all Men’s Basketball staff
  • Accommodated Head Coach on Men’s Basketball with travel and itineraries

Education

Master of Science - Business Management

DePaul University
Chicago, Illinois
06.2021

Bachelor of Science - Health Sciences

DePaul University
Chicago, Illinois
06.2019

Skills

  • Facebook, Twitter, Instagram, Snapchat, YouTube, and LinkedIn
  • Proficient in Windows, iOS, and Microsoft Office Suite
  • Relationship building
  • Sales presentations
  • Client relationship management
  • Positive and upbeat
  • Sales tracking
  • Sales operation
  • Goal setting
  • Account management
  • Solution selling
  • Business development and planning

Timeline

Client Development & Sales Manager

Program Productions
06.2023 - Current

Client Development & Sales Coordinator

Program Productions
06.2022 - 06.2023

Client Development & Sales Assistant

Program Productions
06.2021 - 06.2022

Graduate Assistant for Facilities and Special Events

DePaul University Athletics
08.2019 - 06.2021

Special Events Coordinator and Men’s Basketball Assistant

DePaul University Athletics
08.2015 - 06.2019

Master of Science - Business Management

DePaul University

Bachelor of Science - Health Sciences

DePaul University

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