Stephanie Dickerson
Lubbock,Texas
Summary
I was raised to treat people the way in which you wish to be treated. I feel that people lack that skill in life these days. I always try to educate the consumer and provide valuable and honest options. I have grown up the child of two teachers. I worked in a feed lot while growing up in East Texas. Honesty is a valuable asset that many people will not use these days.
Overview
26
26
years of professional experience
Work History
Business Associate
Abbeville Dentistry
Lubbock, TX
06.2023 - Current
- Developed and maintained customer relations by providing prompt, courteous service.
- Prepared detailed sales reports for management review.
- Responded promptly to customer inquiries and complaints.
- Maintained accurate records of customer interactions and transactions.
- Analyzed sales data to determine areas of improvement or growth opportunities.
- Coordinated with vendors to ensure timely delivery of products and services.
- Performed administrative duties such as filing, data entry.
- Ensured compliance with company policies and procedures.
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Reviewed patient medical records and verified accuracy of information in the system.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Greeted patients upon arrival and directed them to appropriate areas.
- Verified insurance coverage and eligibility for services.
- Assisted with scheduling appointments based on provider availability.
- Provided assistance with completion of paperwork related to the registration process.
- Performed data entry tasks to update patient information in the system.
- Maintained confidential patient records according to HIPAA guidelines.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Researched billing issues as needed and provided resolution to inquiries in a timely manner.
Surgery Scheduling Coordinator
Lubbock Urology Clinic
Lubbock, TX
01.2023 - 06.2023
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Maintained an up-to-date list of available operating rooms and equipment for surgical teams.
- Communicated with insurance companies to determine coverage for specific procedures.
- Scheduled follow-up appointments according to post-operative protocols.
- Monitored patient wait times and worked proactively to reduce delays when possible.
- Developed reports detailing upcoming operations and associated costs.
- Resolved any discrepancies between patient records and pre-surgery documentation.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
MLBO Branch Banker
PNC Bank
Lubbock, TX
12.2018 - 10.2022
- I forge valuable relationships with customers
- I open new checking, saving, money market accounts as well as IRA's
- I listen to what the customer is looking for or needs and my provide accurate and guided suggestions as to the products and services that we currently offer
- When we have promotional offers I reach out to my customers and provide the information so that they can grow their banking relationship
- I am responsible in assisting the financial advisor in scheduling and booking client appointments
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
Insurance Verification Manager / Registrar
Centre for Reproductive Medicine
Lubbock, TX
02.2016 - 12.2018
- I verified patient benefits and obtained prior authorizations for surgeries and procedures
- I answered phones and scheduled patient appointments
- I collected copays and deductibles when registering patients at their appointments
- I would send requested medical records to facilities as well as other physician offices
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Insurance & Benefits Manager
Alpha Sleep Labs
Lubbock, TX
03.2010 - 02.2016
- I verified benefits and prior authorization for sleep studies as well as durable medical equipment supplies
- I would collect the copays as well as deductibles from patients prior to the sleep study and the day of the durable medical appointment
- I answered phones and scheduled appointments as well as collecting medical notes and reports to submit to the insurance company
- Once the studies were completed I sent the sleep study reports back to the physician office with the recommendations of the sleep study doctor, I also had to schedule follow up appointments for supplies and well as the second sleep study if needed.
- Responded to customer inquiries and problems to promote great service.
Registrar
University Medical Center Lubbock
Lubbock, TX
03.2007 - 03.2010
- I admitted patients for their procedures as well as testing
- I took inbound calls to schedule patient appointments from physicians, patients, and insurance companies
- Verified insurance benefits and obtained prior authorizations prior to the patient arriving for appointments
- I also collected copays and deductibles from patients and applied to their billing charts.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Interviewed patients to complete documents, case histories and intake and insurance forms.
- Collected, evaluated and stored documents securely in permanent records.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Leveraged scheduling system to determine availability of date and time requested.
- Pushed computer cart to register patients at bedside and obtain account information.
- Utilized reporting system to print patient charts, labels and future appointments report.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Registration Specialist
Covenant Medical Center
Lubbock, TX
09.2004 - 03.2007
- Welcomed patients to facility and assisted with registration sign-in process.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Advised patients of monies required to be paid prior to services.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
Registrar
Trimble Family Medical Clinic
Wylie , TX
05.1998 - 09.2004
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Interviewed patients to complete documents, case histories and intake and insurance forms.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
Education
Bachelor of Science - Nursing
Texas Tech University
Lubbock, TX06.2026
Bachelor of Science - Animal Science and Nutrition Texas
Texas A&M University - Commerce
Commerce, TX05.2004
High School Diploma -
Leonard High School
Leonard, TX05.2000
Skills
- Key Skills
- Service-Oriented
- Compliance Assessment
- Service Oriented
- Sales Support
- Critical Thinking
- Sound Judgment
- Adaptable to Changing Conditions
- Decision Making
- Business Relationship Management
- Customer Service
- Relationship Building
- Willing to Learn
- Time Management
- Proactive and Focused
- Goal Setting
- Microsoft Office
- Regulatory Submissions
- Securities Safekeeping
- Typing and 10-Key Entry
- Remote Video Conferencing
- Word Processing
Additional Information
- Current NMLS
- Current Notary Public for the State of Texas
- Current CPR
Timeline
Business Associate
Abbeville Dentistry
06.2023 - Current
Surgery Scheduling Coordinator
Lubbock Urology Clinic
01.2023 - 06.2023
MLBO Branch Banker
PNC Bank
12.2018 - 10.2022
Insurance Verification Manager / Registrar
Centre for Reproductive Medicine
02.2016 - 12.2018
Insurance & Benefits Manager
Alpha Sleep Labs
03.2010 - 02.2016
Registrar
University Medical Center Lubbock
03.2007 - 03.2010
Registration Specialist
Covenant Medical Center
09.2004 - 03.2007
Registrar
Trimble Family Medical Clinic
05.1998 - 09.2004
Bachelor of Science - Nursing
Texas Tech University
Bachelor of Science - Animal Science and Nutrition Texas
Texas A&M University - Commerce
High School Diploma -
Leonard High School
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