Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Dickerson

Tulsa

Summary

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Overview

27
27
years of professional experience

Work History

Hotel Front Desk Clerk

Hampton Inn By Hilton
Owasso
11.2024 - Current
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Issued room keys and escort instructions to bellhops.
  • Managed cash drawer according to established accounting guidelines.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Assisted guests with check-in and check-out procedures as needed.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Greeted guests in a professional and friendly manner.

Medicaid Eligibility Specialist

LabCorp
Tulsa
05.1998 - Current
  • Conducted initial eligibility screenings for Medicaid applicants.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Submitted claims to insurance companies.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Scheduled and confirmed appointments for clients and staff.
  • Greeted customers warmly and made them feel welcome.
  • Handled incoming and outgoing mail and packages.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Updated patient and insurance data and input changes into company computer system.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Managed multiple tasks and priorities in a high-volume, fast-paced environment.

Education

Associate of Science -

Connors State College
Warner, OK
05-1995

Skills

  • Guest relations
  • Reservation management
  • Payment processing
  • Cash handling
  • Check-in procedures
  • Communication skills
  • Billing accuracy
  • Attention to detail
  • Problem solving
  • Customer service

Accomplishments

  • Good Job Award
  • Recognized Top Producer

Timeline

Hotel Front Desk Clerk

Hampton Inn By Hilton
11.2024 - Current

Medicaid Eligibility Specialist

LabCorp
05.1998 - Current

Associate of Science -

Connors State College

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