Stephanie Di Dio, LCSW
Hopedale,MA
Summary
Dynamic and motivated professional with 9 years of nonprofit sector experience. A proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Adaptable and transformational leader with an ability to work independently, creating and developing effective opportunities that further establish organizational goals. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Director
Family Promise Metrowest
06.2022 - Current
- Oversee organizational data collection and analysis to ensure quality of program design and delivery.
- Work with program team to develop communication and outreach strategy for families in need of services.
- Lead presentations to donors in collaboration with Development Director and Executive Director to share program achievements, family stories and future goals.
- Research and identify different government funding sources to support programming.
- Create additional evaluation strategies to monitor program performance and determine the need for improvements.
- Represent FPM at community-based meetings to build and maintain relationships with community partners, with a focus on foundations.
- Build a strong team through open communication and by collaborating on decision-making responsibilities.
- Lead weekly team meetings.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction. Participate in hiring and training.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
Program Coordinator
Family Promise Metrowest
02.2020 - 06.2022
- Lead and develop Shelter and Transitional Living programs for the organization
- Collaborate with the leadership team to develop program guidelines and requirements
- Implement new organization and program policies
- Increased number of families served for the year
- Provide ongoing case management to guest families in Shelter and Transitional Living program
- Support guest families from the initial intake and through the completion of the program
- Prepare monthly, quarterly, and annual reports on program outcomes and development
- Oversee progress of program goals and ensure execution of plan adherence to program requirements
- Attend staff meetings to discuss new ideas and update staff on program details and participant milestones
- Train and supervise Shelter Family Coach
- Implement and facilitate family Empowerment groups for the Shelter program
- Build ongoing community partnerships with other nonprofit organizations within the Metrowest area.
Information Referral Specialist
United Way Tri County
10.2017 - 04.2020
- Delivered exceptional customer service to every consumer by leveraging extensive knowledge of resources and services through the statewide database
- Created a welcoming, positive experience for every consumer
- Provided emergency/ disaster public information to consumers
- Worked closely with Law Enforcement to help assist with teen runaways
- Monitored the suicide prevention hotline Call2Talk
- Assisted consumers by answering questions and providing accurate resources.
Case Manager
Family Promise Metrowest
08.2018 - 02.2020
- Provided outreach and intensive case management services to families experiencing housing insecurity
- Developed, implemented and revised individual case plans
- Maintained a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
- Participated in educational growth programs to support clients with financial literacy, support groups, and good tenancy skills
- Monitored client progress and reviewed and revised goals based on emerging needs
- Organized and managed program development from conception through successful execution
- Provided ongoing direction and leadership for program operations.
Case Manager
South Middlesex Opportunity Council, Inc.
11.2017 - 08.2018
- Assisted clients with housing work/ search
- Assisted clients to fill out public housing applications and subsidized housing applications
- Assisted clients with maintaining and scheduling PCP, psychiatry, Women Infant Children (WIC), and Department of Transitional Assistance (DTA) appointments
- Provided referrals to behavioral therapy, support groups, PT1 forms, and food pantries
- Completed rehousing plans monthly
- Set several goals monthly, including budgeting and saving
- Maintained all confidential personnel files
- Provided behavioral/emotional support to all clients
- Provide rides to job interviews and medical appointments.
Case Manager
Kaleidoscope Family Solutions, Inc
06.2017 - 10.2017
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy
- Connected clients with community service and agencies
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served
- Supported patients and families in coping with problems resulting from severe illness
- Educated patients on how to apply for insurance and prescription programs.
ABA Therapist
RCS Learning Center
03.2017 - 09.2017
- Worked directly with students that were on the autism spectrum by implementing skill acquisition programs and behavior plans
- Collected, and graphed behavioral data
- Assisted students with daily living skills
- Worked with interdisciplinary team members to evaluate student's progress and recommend appropriate learning plans
- Monitored student's educational progress with individual charts and files
- Identified signs of emotional and developmental problems in students and communicated to the caregiver
- Established daily routines that were easy for the students to follow.
Therapeutic Mentor
Advocates Community Counseling
06.2016 - 09.2016
- Visited families in their homes to provide information on agency services, requirements and procedures
- Assisted families to accomplish goals that were created by the client and the client's families
- Supported, coached, and trained clients in age-appropriate behaviors
- Implemented problem solving, conflict resolution, and communication amongst the client and peers.
Receptionist, Billing Coordinator, & Medical Records
Advocates Community Counseling
07.2014 - 09.2016
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes
- Greeted visitors and direct them to appropriate staff
- Operated word processing, excel spreadsheet to prepare reports, invoices, letters, and medical records
- Received and route messages or documents, such as laboratory results, to appropriate medical staff
- Organized and transmit medical records by mail or fax
- Compiled invoices and mail them out and confirmed insurances.
In-home Therapist
Advocates Community Counseling
05.2016 - 08.2016
- Provided therapy to children in a home-based setting
- Performed social skills and peer interactions activities
- Discussed and researched housing and job opportunities for families
- Worked with clinical psychiatrist and clinical therapists to review patient progress and update treatment plans
- Completed full biopsychosocial assessments to determine best courses of actions.
Education
Master of Arts in Social Work -
Simmons College
Boston, MA01.2020
Bachelor of Arts in Sociology -
Framingham State University
Framingham, MA01.2017
Associate of Arts in General ARTS -
Massachusetts Bay Community College
Wellesley Hills, MA01.2014
High School Diploma -
Waltham Senior High school
Waltham, MA01.2009
Skills
- Relationship and Team Building
- Critical Thinking
- Attention to Detail
- Client centered care
- Staff Hiring and Evaluations
- Effective Communicator
- Strategic Planning and Execution
- Community Outreach
- Team Leadership
- Attentive listener
- Crisis intervention
- Case Management
- Program Leadership
- Strategic Planning
- Budgeting and Financial Management
- Program Evaluation
- Performance Measurement
- Time Management
- Policy and Procedure Improvements
- Operations Oversight
Certification
- Licensed Clinical Social Worker Social Work
- Nonprofit Managment Certificate
- Mediation Certificate
- CPR Certification
Timeline
Program Director
Family Promise Metrowest
06.2022 - Current
Program Coordinator
Family Promise Metrowest
02.2020 - 06.2022
Case Manager
Family Promise Metrowest
08.2018 - 02.2020
Case Manager
South Middlesex Opportunity Council, Inc.
11.2017 - 08.2018
Information Referral Specialist
United Way Tri County
10.2017 - 04.2020
Case Manager
Kaleidoscope Family Solutions, Inc
06.2017 - 10.2017
ABA Therapist
RCS Learning Center
03.2017 - 09.2017
Therapeutic Mentor
Advocates Community Counseling
06.2016 - 09.2016
In-home Therapist
Advocates Community Counseling
05.2016 - 08.2016
Receptionist, Billing Coordinator, & Medical Records
Advocates Community Counseling
07.2014 - 09.2016
Master of Arts in Social Work -
Simmons College
Bachelor of Arts in Sociology -
Framingham State University
Associate of Arts in General ARTS -
Massachusetts Bay Community College
High School Diploma -
Waltham Senior High school
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