Stephanie DiGesare
Cheektowaga,NY
Summary
Knowledgeable [Desired Position] with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Director of Operations and Finance
Envision Benefits Group
01.2021 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Managed all aspects of annual open enrollment, effectively communicating changes to employees and ensuring a smooth transition.
- Managed multiple pay schedules for diverse workforce, ensuring each group received accurate payment at the appropriate intervals.
- Enhanced financial accuracy by conducting thorough analysis and reconciliation of accounts.
- Researched billing and invoice problems and resolved issues in compliance with established standards.
- Managed multiple simultaneous projects, ensuring timely completion and accurate results in a fast-paced environment.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
Sales Operations Specialist
AAA Western & Central NY
04.2018 - 01.2021
- Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Created comprehensive reports on sales performance metrics for senior leadership review, enabling informed decision-making processes.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Account Manager / Operations
Vanner Benefits
06.2016 - 04.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Achieved timely completion of audit projects through effective planning, execution, and follow-up procedures.
- Assisted in the development of annual audit plans based on risk assessments and management priorities.
Sales Operations Lead
Independent Heatlh
04.2012 - 06.2016
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed project timelines effectively, ensuring timely completion of critical process improvements without sacrificing quality or scope.
- Enhanced team performance by providing ongoing training, support, and guidance on best practices in process improvement.
- Collaborated with cross-functional teams to identify opportunities for process standardization and enhancement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Associate of Arts - Business Administration
Erie Community College
Buffalo, NY01-2006
Skills
- Operational efficiency
- Strategic planning
- Payroll processing
- New hire processing
- Payroll administration
- Problem-solving
- Operations management
- Customer service
- Planning and implementation
- Project management
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Timeline
Director of Operations and Finance
Envision Benefits Group
01.2021 - Current
Sales Operations Specialist
AAA Western & Central NY
04.2018 - 01.2021
Account Manager / Operations
Vanner Benefits
06.2016 - 04.2018
Sales Operations Lead
Independent Heatlh
04.2012 - 06.2016
Associate of Arts - Business Administration
Erie Community College
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