Stephanie Di Giuda Di Bono
St. Cloud,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quick Service Food Server
World Disney World
2022.05 - Current
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
- Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
- Promoted a positive work atmosphere through effective communication with fellow team members and management staff.
- Participated in weekly team meetings to discuss areas of improvement and implement action plans for better performance.
- Made change and returned correct cash and coin to patrons.
- Brewed coffee and tea and changed out drink station syrups.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Collaborated with team members to improve overall service speed during peak hours.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Maintained up-to-date knowledge of menu offerings, including seasonal items and nutritional information for informed recommendations to customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Completed milkshakes and ice cream desserts for customers.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Suggested complementary items to orders to boost sales.
- Documented customer orders and conveyed special requests to kitchen staff.
- Take and server orders.
- Greet and escort customers to their tables · Present menu and provide detailed information when asked
- Provide excellent customer service
Quick Service Attendant
World Disney World
2022.05 - Current
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Promoted special offers and discounts to customers to maximize sales.
- Managed financial operations by providing customers with estimates for repair work.
- Liaised with customers to determine vehicle issues and identify problems.
- Maintained a clean and organized work area, promoting a positive environment for both employees and customers.
- Maintained strict adherence to health code standards by regularly sanitizing surfaces and equipment throughout shifts.
- Streamlined order processing by effectively utilizing point-of-sale systems for timely service delivery.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Adhered to safety guidelines and food handling procedures, reducing potential hazards within the workplace.
- Developed strong relationships with regular customers who became loyal patrons due to consistently excellent service provided.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Assisted in training new employees, sharing knowledge and best practices for optimal performance.
- Removed safety hazards, soiled items, and trash from customer areas.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Followed safety protocols while working, avoiding accidents and injuries.
- Maintained clean and orderly work station.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Lawyer -
Universidad Bicentenaria De Aragua
Maracay, Estado Aragua Venezuela08.2012
Skills
- Equipment Troubleshooting and Maintenance
- Dependable and Cooperative
- Efficient Work Pace
- Stocking and Replenishment
- Server Support
- Customer Response
- Food and Beverage Service
- Cleaning and organization
- Alcohol Service
- Supply Ordering
- POS system use
- Excellent customer service
- Food Handlers Card
- Smoothie and Juice Preparation
- Collaboration and Teamwork
- Food and beverage preparation
- Order Taking
Certification
- Certificate of Completion the course rersponsible vendor program
- Certificate of Completion the course rersponsible vendor program recert
Timeline
Quick Service Food Server
World Disney World
2022.05 - Current
Quick Service Attendant
World Disney World
2022.05 - Current
Lawyer -
Universidad Bicentenaria De Aragua
- Certificate of Completion the course rersponsible vendor program
- Certificate of Completion the course rersponsible vendor program recert
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