STEPHANIE DILLMAN
Ocean Springs
Summary
Seasoned Route Sales Professional with background in driving sales and managing accounts. Skilled at fostering and maintaining customer relationships, resulting in increased customer loyalty and retention. Strong record of boosting overall sales through strategic route planning, efficient time management, and effective product promotion. Consistently contribute to team efforts by achieving significant improvements in revenue growth. Committed to delivering exceptional results and enhancing customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
<ul> <li>Obey traffic laws and follow established traffic and transportation procedures.</li> <li>Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.</li> <li>Present bills and receipts to collect payments for goods delivered or loaded.</li> <li>Load and unload trucks, vans, or automobiles.</li> <li>Listen to and resolve customers' complaints regarding products or services.</li> <li>Inform regular customers of new products, services, and price changes.</li> <li>Write customer orders and sales contracts according to company guidelines.</li> <li>Safely operate trucks to deliver products.</li> <li>Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips</li> <li>Sell in displays regularly.</li> <li>Maintain DOT certifications and specifications.</li> <li>Delivered products efficiently to designated routes within allocated timeframes.</li> <li>Managed inventory levels to ensure timely replenishment of stock on trucks.</li> </ul>
Bimbo Bakeries USA
Gulfport
07.2020 - Current
- Obey traffic laws and follow established traffic and transportation procedures.
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
- Present bills and receipts to collect payments for goods delivered or loaded.
- Load and unload trucks, vans, or automobiles.
- Listen to and resolve customers' complaints regarding products or services.
- Inform regular customers of new products, services, and price changes.
- Write customer orders and sales contracts according to company guidelines.
- Safely operate trucks to deliver products.
- Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips
- Sell in displays regularly.
- Maintain DOT certifications and specifications.
- Delivered products efficiently to designated routes within allocated timeframes.
- Managed inventory levels to ensure timely replenishment of stock on trucks.
Package Handler
Fed Ex Ground
Champaign
04.2020 - 07.2020
- Sorted packages for efficient distribution to delivery routes.
- Operated material handling equipment to move packages safely.
- Loaded and unloaded trucks with precision and care.
- Inspected shipments for damage and discrepancies prior to processing.
- Collaborated with team members to streamline package sorting processes.
- Maintained cleanliness and organization in the work area consistently.
- Followed safety protocols to ensure a secure working environment.
- Resolved conveyor system issues by clearing jams and blockages.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
Travel America
self
America
09.2019 - 03.2020
My husband and I were in a position to fulfill our dream of traveling across America, so we took off for an adventure of a lifetime. However, COVID brought our adventure to an abrupt end in March 2020. Eventually, we made our way back home to Ocean Springs, MS. Please feel free to ask questions.
<ul><li>Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.</li><li>Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.</li><li>Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.</li><li>Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.</li><li>Route Supervisor</li><li>Maintained customer satisfaction as well as handled all incoming customer satisfaction calls</li><li>Performed Lot Skills with RSR's Daily</li><li>Scheduled all PM's as well as any and all maintenance for our fleet</li><li>Maintain DOT certifications and specifications</li></ul>
Schwan's Shared Services LLC
Gulfport
09.2017 - 09.2019
- Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
- Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
- Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.
- Route Supervisor
- Maintained customer satisfaction as well as handled all incoming customer satisfaction calls
- Performed Lot Skills with RSR's Daily
- Scheduled all PM's as well as any and all maintenance for our fleet
- Maintain DOT certifications and specifications
<ul><li>Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.</li><li>Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.</li><li>Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.</li><li>Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.</li></ul>
Brandon Jacobs State Farm
Biloxi
12.2014 - 09.2017
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
<ul><li>Developed team communications and information for morning meetings.</li><li>Branded products through effective salesmanship and maintained long-term relationships with clients.</li><li>Represented company at numerous community and business events to gain exposure to potential consumers.</li><li>Developed and implemented strategies to improve guest experiences and build loyalty.</li></ul>
Biloxi Visitors Center
Biloxi
04.2013 - 12.2014
- Developed team communications and information for morning meetings.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Represented company at numerous community and business events to gain exposure to potential consumers.
- Developed and implemented strategies to improve guest experiences and build loyalty.
<ul><li>Performed 35+ Cold Calls per day</li><li>Built and maintained rapport with Facility Manager/Contact</li><li>Presented my company's business plan for their facility: uncovered wants/needs/expectations for cleaning their facility</li><li>Created, built, delivered and presented a 3 yr cleaning agreement</li><li>Closed</li><li>Sales Person of the year 2012 Gulf Coast (LA, MS, AL, FL)</li></ul>
Jani-King International Inc
Wiggins
12.2011 - 04.2013
- Performed 35+ Cold Calls per day
- Built and maintained rapport with Facility Manager/Contact
- Presented my company's business plan for their facility: uncovered wants/needs/expectations for cleaning their facility
- Created, built, delivered and presented a 3 yr cleaning agreement
- Closed
- Sales Person of the year 2012 Gulf Coast (LA, MS, AL, FL)
Education
MS
MSSkills
- Team collaboration
- Attention to detail
- Safety compliance
- Merchandising strategies
- Performance tracking
- Upselling strategies
- Goal oriented
- Cold calling
- Service management
- Policies and procedures implementation
- Vehicle maintenance
- Team collaboration
- Attention to detail
- Safety compliance
- Merchandising strategies
- Performance tracking
- Upselling strategies
- Goal oriented
- Cold calling
- Service management
- Policies and procedures implementation
- Vehicle maintenance
Certification
DOT Certified
Timeline
<ul> <li>Obey traffic laws and follow established traffic and transportation procedures.</li> <li>Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.</li> <li>Present bills and receipts to collect payments for goods delivered or loaded.</li> <li>Load and unload trucks, vans, or automobiles.</li> <li>Listen to and resolve customers' complaints regarding products or services.</li> <li>Inform regular customers of new products, services, and price changes.</li> <li>Write customer orders and sales contracts according to company guidelines.</li> <li>Safely operate trucks to deliver products.</li> <li>Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips</li> <li>Sell in displays regularly.</li> <li>Maintain DOT certifications and specifications.</li> <li>Delivered products efficiently to designated routes within allocated timeframes.</li> <li>Managed inventory levels to ensure timely replenishment of stock on trucks.</li> </ul>
Bimbo Bakeries USA
07.2020 - Current
Package Handler
Fed Ex Ground
04.2020 - 07.2020
Travel America
self
09.2019 - 03.2020
<ul><li>Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.</li><li>Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.</li><li>Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.</li><li>Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.</li><li>Route Supervisor</li><li>Maintained customer satisfaction as well as handled all incoming customer satisfaction calls</li><li>Performed Lot Skills with RSR's Daily</li><li>Scheduled all PM's as well as any and all maintenance for our fleet</li><li>Maintain DOT certifications and specifications</li></ul>
Schwan's Shared Services LLC
09.2017 - 09.2019
<ul><li>Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.</li><li>Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.</li><li>Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.</li><li>Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.</li></ul>
Brandon Jacobs State Farm
12.2014 - 09.2017
<ul><li>Developed team communications and information for morning meetings.</li><li>Branded products through effective salesmanship and maintained long-term relationships with clients.</li><li>Represented company at numerous community and business events to gain exposure to potential consumers.</li><li>Developed and implemented strategies to improve guest experiences and build loyalty.</li></ul>
Biloxi Visitors Center
04.2013 - 12.2014
<ul><li>Performed 35+ Cold Calls per day</li><li>Built and maintained rapport with Facility Manager/Contact</li><li>Presented my company's business plan for their facility: uncovered wants/needs/expectations for cleaning their facility</li><li>Created, built, delivered and presented a 3 yr cleaning agreement</li><li>Closed</li><li>Sales Person of the year 2012 Gulf Coast (LA, MS, AL, FL)</li></ul>
Jani-King International Inc
12.2011 - 04.2013
MS