Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie DiPietro

Glenside,PA

Summary

Hardworking Senior Sales Associate successful at cultivating and deepening relationships to build loyal account base. Leverages strong planning, problem-solving and customer service skills to achieve demanding sales objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Sales Associate

Harbor Freight Tools USA
10.2023 - Current
  • Boosted sales revenue by developing and maintaining strong relationships with clients.
  • Implemented effective marketing strategies for increased product exposure and customer engagement.
  • Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
  • Collaborated with cross-functional teams to streamline sales processes, resulting in improved workflow efficiency.

Guest Service Associate

Target
10.2021 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.

Pet Care Specialist

PetSmart
01.2023 - 08.2023
  • Handled animals safely and remained calm in different situations.
  • Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
  • Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Certified Trainer

Chic-Fil-A
09.2018 - 10.2021
  • Enhanced trainee retention rates through personalized coaching and supportive feedback.
  • Designed comprehensive assessment tools to evaluate trainees'' progress throughout their certification journey accurately.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Greeted over 100 customers per day and communicated effectively to obtain accurate orders.
  • Properly maintained and operated cash register and POS system to swiftly process payments.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.

Education

High School Diploma -

Hatboro-Horsham Senior High School
Horsham, PA
06.2015

Skills

  • Customer Relationship Management
  • Product Knowledge
  • Complex Problem-Solving
  • Friendly and Outgoing

Certification

  • Forklift Certified (2023)

Timeline

Senior Sales Associate

Harbor Freight Tools USA
10.2023 - Current

Pet Care Specialist

PetSmart
01.2023 - 08.2023

Guest Service Associate

Target
10.2021 - Current

Certified Trainer

Chic-Fil-A
09.2018 - 10.2021

High School Diploma -

Hatboro-Horsham Senior High School

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Stephanie DiPietro