Stephanie Di Vanni

• Manager at Seasons 52 for 3 years then transferred to Ruths Chris- a higher tier restaurant in the company
• Transitional role rotating between sales, service, and beverage management
• Monitor and analyze sales performance of private dining
• Managed and motivated employees to be productive and engaged in work.
• Create sales incentives
• Managing difficult situations/multitasking in a fast-paced high stress environment
• Controlling operational costs and identifying contributing
  factors
• Creating and organizing schedules for over 50 team members
  based on generating forecasting and labor data
• Training team members as well as ensuring compliance with
  company policies and upholding standards
• Interviewing/Recruiting/Appraising team member performance
• Manage all aspect of maintaining the facility including
  identifying and contracting with suppliers
• Maintain weekly invoice procedures
• Balance drawers and organize daily cash drops

• Managed administrative logistics of events planning, event booking, and event promotions
• Manage and oversee closing and opening activities such as cash management and profit center reporting
• Execute events, including maintenance of
guest list, set up, food preferences and wine lists.

• Ensure and provided friendly, professional guest interactions in
an upscale environment.
• Maintain extensive knowledge on restaurant product including
food preparation, wine, daily menus and proper service
etiquette.
• Ensure and enforce company policies and processes including
OSHA and cleanliness standards

• Oversaw daily staff operations, including balancing cash and
  managing EOD reports, tip logs and lockup activities.
• Ensured employees follow company policies, processes and
  quality standards.
• Coordinated events including constructing banquet event
  orders, and meetings with perspective and active clients.
• Daily management of Liquor and Beer purchasing.
• Set and enforced policies focused on increasing team
  productivity and strengthening operational efficiency.
• Assisted in interview process of prospective employees and
  recruits individuals who will add value to the team.
• Assessed staffing patterns to meet seasonal fluctuation needs.

• Aided in management of operations, including handling employee schedules and ensuring policy compliance.
• Provided input into optimization of cost control and optimizing profits by controlling costs.
• Aided in planning and promotion of events including developing and executing strategic marketing plans.
• Assisted customers, maintained customer satisfaction and resolved customer issues or escalated as needed.
• Completed tasks assigned by the general manager accurately and efficiently.

• Executed banquet style events flawlessly through teamwork and communication.
• Ensured and provided friendly, professional guest interactions in an upscale environment.
• Maintained extensive knowledge on wine, food preparation, and proper service etiquette.
• Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.

• Offered permanent position as teller at end of internship.
• Responsible for attaining incentive goals such as the promotion of credit lines and financial services.
• Processed ATM audits, Night deposit boxes, and Safe Cash balancing.
• Opening and closing of accounts.
• Coordinated daily cash reconciliation in high-volume location.